Desk Account Manager

Closing Date for Application:
Monday 29/06/2026

Polypipe Building Products, part of the Genuit Group, focuses on delivering solutions to the residential sector. As a Desk‑Based Account Manager you will manage a portfolio of builders’ merchant customers through a structured call plan, support business growth initiatives, execute promotional activity, and build long‑term customer relationships. The role is headquartered in Doncaster, at the Neale Road site.

• Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts
• Drive sales and support revenue growth through upselling, cross‑selling, and introducing new product ranges
• Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy
• Identify growth opportunities within the account base and take actions to unlock potential
• Build and maintain strong, trusted relationships with key contacts across your customer portfolio
• Serve as the primary point of contact for day‑to‑day queries, ensuring timely and effective resolution
• Act as a brand ambassador, promoting value‑added services and reinforcing customer loyalty
• Promote and coordinate marketing campaigns and promotional initiatives with your customer base
• Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams
• Tailor promotional messaging based on customer needs, seasonality, and market trends
• Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system
• Report on account performance, promotional results, and customer feedback to internal stakeholders
• Provide insights into customer behaviour, competitor activity, and market dynamics
• Work closely with field‑based account managers, sales leaders, and support teams to ensure cohesive customer coverage
• Assist in onboarding new customers and supporting administrative follow‑up as needed
• Contribute to continuous improvement of internal processes to enhance customer experience

• Ability to analyse data
• Excellent listening, negotiation, motivation, and presentation skills
• Excellent verbal and written communication skills
• Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment
• Strong communication and relationship‑building skills via phone, email, and virtual platforms
• Commercial acumen and ability to identify sales opportunities
• Comfortable working to targets and KPIs in a fast‑paced environment
• Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting

Monday to Friday, 9am - 5pm

• 25 days holiday entitlement
• Contributory pension scheme – matched up to 8%
• Life assurance
• Enhanced maternity & paternity pay
• Sharesave scheme
• Cycle to work scheme
• Free flu vouchers
• Various health & wellbeing initiatives including complimentary occupational health, on‑site physiotherapy and counselling services
• Staff discount on all Genuit Group products
• Free on‑site parking