Services Sales Specialist

Position

Services Specialist

Regional

If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it’s time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers.

Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes!" through our mindset competencies below:

Adapt: Effectively embrace new situation and people

Dare: Appropriately challenge the status quo

Learn: Learn from others, from mistakes, and self-improve

• The Services Specialist must be able to articulate the value of Rockwell Automation’s portfolio of Lifecycle Services and Crawford delivered services, utilizing outcome-based selling strategies at all customer levels.
• Responsible for annual planning, selling, use of sales enablement tools, and driving the business strategy, and to accelerate business growth within the assigned geography.
• Lead the commercial introduction of innovative solutions and services including:
  • Set business goals.
  • Identify customer targets.
  • Present solutions to C-level, Mid-level, and Plant personnel.
  • Coordinate sales engagements.
• Consult and advise customers on proposals and pricing strategies, incorporating value-added services within customer project proposals and product-centric engagements.
• Develop and implement a competency plan to ensure that inside sales, account managers, and specialists are prepared to maximize market share for this business in the assigned territory.
• Collaborate with cross‑functional teams including marketing, inside sales, account managers, specialists, and operations to meet and exceed targets.
• Provide pre‑sale and post‑sale support while appropriately leveraging remote support and authorized services (ASP).
• Understand market trends, business drivers, KPIs (key performance indicators), and competing forces and translate them into customer solutions.
• Build and maintain trusted customer relationships while understanding the different personas within the customer (e.g., buyer vs. influencer) and their business drivers.
• Develop, create, and implement account and territory plans, campaigns, and commercial programs for new and existing business.
• Act as a trusted partner to the aligned Rockwell Automation business units (BUs), providing local market intelligence and constructive customer feedback.
• Interface with Rockwell Automation’s business leaders and technical consultants to facilitate the resolution of quality and delivery issues when necessary and provide feedback to the appropriate Rockwell Automation team relative to product or service gaps, as well as opportunities.
• Serve as a domain expert for the portfolio of services, maintaining and building technical and sales competency through both formal and informal training, as well as regular product updates and team meetings.
• Lead and support customer‑facing meetings and events.
• Respond in a timely manner to customer and sales requests, including outside of normal business hours.
• Travel as required within assigned geography, and for training and events that may require overnight stay and travel outside of your traditional sales territory (up to two weeks annually).
• Acknowledge and maintain compliance with applicable Sonepar, Crawford, and Rockwell Automation policies.

• 4‑year degree or equivalent professional experience.
• 5+ years’ experience of sales and/or services experience in industrial automation, IT, or software.
• Ability to manage multiple partner and customer relationships while achieving target outcomes.
• Good technical writing, presentation, and communications skills with the ability to present topics…