Planner, Administrative​/Clerical, Office Administrator​/ Coordinator

Hours: 42.5 hours Monday – Friday

Mears, the largest provider of repairs and maintenance and regeneration services across the UK, is a highly responsible partner committed to delivering the highest levels of customer service, keeping promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, operations are allocated to operatives, and jobs are completed quickly and to a high standard.

As the key link between residents, operatives and colleagues, you will help deliver a customer‑focused, responsive repairs service.

Annual salary: up to £29,865.80 per annum

Location: Tower Hamlets

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required.

• Experience in a similar role with comparable duties.
• GCSE (or equivalent) in English & Maths.
• Experience working in a fast‑paced, pressurised environment.
• Strong IT skills with the ability to use job management and scheduling systems.
• Excellent time management, organisational, and communication skills.
• A customer‑first approach with the ability to handle challenging situations.
• Knowledge of repairs and maintenance processes.
• Experience scheduling and planning multi‑trade repairs using an ICT appointing tool.

• 25 days annual leave plus bank holidays.
• Leading pension scheme.
• Annual Mears Fun Day.
• Volunteering leave (paid volunteering in the community).
• Staff perks through Mears Rewards (discounts up to 10% on groceries, holidays, eye test vouchers, Share save scheme).
• Family‑friendly policies.

Work eligibility: All roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.

Background checks: All roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.