Creative Services Consultant

Overview

We are seeking a highly organized, collaborative, and detail‑‑oriented Creative Services Manager to lead the people, process, and technology functions that enable high quality content development across Cardinal Health (CAH) and Opti Freight® Logistics. This role serves as the operational backbone of our Creative Services model—overseeing content intake, hands‑on content design, workflow management, resource coordination, creative production, review processes, and documentation of brand‑aligned assets.

The ideal candidate is equal parts operations leader and creative project manager, with a strong understanding of content development, design workflows, and cross‑functional coordination. This person will also manage an offshore graphic design resource (CHIP) to ensure timely, consistent, brand‑compliant deliverables.

• Manage day-to-day coordination with the offshore graphic design resource (CHIP), ensuring high-quality, on-brand creative output.
• Serve as the main liaison between internal stakeholders, Enterprise Brand team, and other relevant partners.
• Provide guidance, feedback, and prioritization to design resources, aligning work to business goals and timelines.
• Support onboarding, process creation, training, and documentation for internal and external team members.

• Lead the intake and scoping process for creative and content requests, ensuring full clarity on objectives, audience, messaging, and required deliverables.
• Oversee workflow management from request initiation through final delivery, ensuring timelines, milestones, and processes are consistently followed.
• Maintain and refine Creative Services operating models, including request routing, service-level expectations, review cycles, and quality controls.
• Ensure all creative assets align with CAH and Opti Freight® Logistics brand standards, voice, style, and regulatory requirements.

• Consult with business partners to solve creative needs, recommend the right deliverable types, and guide / execute content development.
• Support content design (including hands‑on content development) and production across a range of assets: presentations, one‑pagers, infographics, digital assets, sales enablement materials, and more.
• Partner with marketing, product, creative, and digital teams to ensure cohesive storytelling across channels.

• Establish and manage structured review cycles, working with stakeholders to streamline feedback and maintain brand consistency.
• Conduct quality checks at each stage of creative development to ensure accuracy, consistency, and alignment with messaging frameworks.

• Maintain Creative Services tools, systems, and workflows (e.g., project management platforms, content libraries, intake forms).
• Drive continuous improvement in operational capabilities through automation, templates, and workflow enhancements.
• Ensure proper documentation, categorization, and storage of creative assets in centralized content libraries.

• Own the development and ongoing maintenance of Creative Services process documentation, templates, brand assets, and best practices.
• Manage and curate asset libraries to ensure teams have easy access to up-to-date, approved content.
• Support governance efforts to ensure consistent application of brand standards across all creative outputs.

• Bachelor’s degree in marketing, communications, design, or related field preferred.
• 6+ years of experience in creative services, marketing operations, project management, or content development preferred.
• Experience with Adobe Creative Cloud or design review tools (even at a conceptual or collaborator level).
• Background in marketing operations, content systems, or creative workflow optimization.
• Experience managing creative workflows, design resources, or digital project management tools.
• Strong ability to manage multiple projects, prioritize deadlines, and coordinate across teams.
• Excellent communication, organizational, and stakeholder management skills.
• Working knowledge of brand standards,…