Retail Charity Shop Assistant

THE EMPLOYER IS: VIA WINGSTo support the day-to-day running of the charity shop by delivering excellent customer service, assisting with sales, and helping to maximise income to support the charity’s mission. This role gives people hands-on experience in retail, customer service, and charity operations. The participant will help run Via Wings’ charity shop, gaining transferable skills in sales, merchandising, and team working, while supporting the charity’s mission to provide food and wrap-around services to those in need.

• Welcome and assist customers in a friendly and professional manner.
• Provide information about the charity and its work.
• Handle customer queries and resolve issues politely and efficiently.
• Operate the till and handle cash, card, and other payment methods.
• Process refunds and exchanges in line with shop policy.
• Help achieve sales targets and maximise Gift Aid opportunities.
• Sort, steam, price, and display donated goods.
• Ensure stock is well-presented, clean, and attractively displayed.
• Receive and acknowledge donations from the public.
• Maintain cleanliness and tidiness of the shop floor and stockroom.
• Follow health and safety guidelines at all times.
• Ensure a safe environment for customers, volunteers, and staff.
• Work collaboratively with staff and volunteers.

• Good communication and interpersonal skills.
• Basic numeracy skills for cash handling.
• Ability to work as part of a team.
• Organised with good attention to detail.
• Knowledge of fashion brands or second-hand retail.

The Employer is: VIA WINGSJobStart Opportunity - Working Hours Information,Standard

Hours:

up to 25 hours per week.

Flexible/Reduced

Hours:

May be available upon approval by a Work Coach.

Additional

Hours:

The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.

The job advert may end before the closing date if requested by the employer.

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on .

Vacancy  Job Sector Retailing, Wholesaling and Purchasing Area Co Down Location Dromore Salary 16-17 £ 7.55, 18-20 £ 10.00, 21 plus £12.21 per hour. No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 19/02/2026 Closing date 31/03/2026 Worktime Days to be confirmed, hours between 9.30am - 4pm.

Area:
Derry or Londonderry
Closing date: 19 Feb 2026