Customer Experience Executive
Job Description & How to Apply Below
** Company Name** | edari ||
** Company Type** | NGO ||
** Job Type** | Contract ||
** Salary Range** | Market Competitive ||
** Location** | Dubai, United Arab Emirates ||
** Qualifications** | Bachelor’s Degree ||
** Experience** | 3 Year+ |---## Job Overview Edari is seeking a Customer Experience Executive to handle customer experience analytics, survey management, reporting, and outbound customer interviews for a leading semi-government organization in Dubai. This is a 12-month contract role, renewable based on performance.## Company Overview Edari is a company specializing in providing talent solutions. They focus on connecting professionals with opportunities in various sectors, including customer service and business excellence.
They are based in Dubai, United Arab Emirates.## Quick Details
* Salary Range:
Market Competitive
* Job Type: Contract
* Qualifications:
Bachelor’s Degree
* Experience:
3+ Years##
Key Responsibilities
* Develop and script customer surveys to collect actionable insights.
* Monitor, clean, and validate data to ensure accuracy and consistency.
* Maintain and synchronize data within Power BI dashboards.
* Support the preparation of PowerPoint presentations highlighting key findings and trends.
* Conduct outbound calls with senior corporate customers to gather feedback on transactions.
* Identify recurring customer pain points, themes, and trends and share insights with stakeholders.## Requirements
* Minimum 3 years of experience in customer experience.
* Bachelor’s degree in Business Administration or any relevant field.
* Strong understanding of business fundamentals, research methodologies, and data analysis.
* Proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas) and PowerPoint.
* Strong organizational and project management skills.## Benefits
* Opportunity to work with a leading semi-government organization in Dubai.
* Gain experience in customer experience analytics and data analysis.
* Contract role with potential for renewal based on performance.
* Work within a Business Excellence team.
* Develop skills in customer engagement and data reporting.## Apply to Job Here Email your Cv/Resume Hereinfooin these Social Groups for Regular Job Updates Whatsapp Group Facebook Group
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