Delivery Station Liasion - UAE National

Job :  | Q-Express Documents Transport - G25

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in‑station real‑time, hands‑on support to ensure our customers receive their packages on time, as promised. You will also connect customers with experts who can provide the most accurate and up‑to‑date information about their packages.

• Communicate with customers directly on the telephone.
• Empathize, earn the trust, and instill confidence that their issue can be resolved.
• Deep dive with the customer to remove barriers for delivery and provide accurate information with delivery expectations.
• Provide exceptional attention to detail on every case and issue.
• Proactively find solutions to problems with limited guidance.
• Establish and cement strong collaborative relationships with multiple work groups within the station through face‑to‑face communication and virtual correspondence.
• Communicate effectively with senior leadership to highlight barriers and form solutions.
• Work confidently at pace with multiple online platforms and tech systems.
• Work in a fast‑paced environment within a restricted time frame.
• Work a full‑time flexible (40+ hours per week) schedule.
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided).

You’ll be based at one of our last‑mile delivery warehouses. As orders are dispatched on the road for delivery, the DSL team will action parcels that have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential fail delivery, deep dive to resolve the issue, and work with the customer and DSPs to find a solution to ensure the parcel is delivered the same day or on the next attempt.

Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.

Our mission is to be Earth’s most customer‑centric company. The Customer Service team supports our self‑service channels to offer expert insights into our customers’ most complex issues. Working as part of a nationwide team across different delivery sites in Egypt, the DSL team is dedicated to the very highest of standards in delivering a first‑class delivery service and ensuring continued trust in all Amazon customers.

• Experience using Microsoft Office.
• UAE National with Family Book.

• Experience in an operational environment, such as logistics, retail, hospitality, or customer service.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.