Customer Service Executive

Responsibilities

• Customer Support: Respond promptly to customer inquiries via phone, email, and chat. Provide accurate product information, usage guidance, and troubleshooting assistance.
• Order Processing: Manage order entry in ERP/CRM systems. Coordinate with logistics and warehouse teams to ensure timely delivery.
• Issue Resolution: Handle complaints, returns, and warranty claims efficiently. Escalate technical issues to the appropriate department for resolution.
• Documentation & Compliance: Maintain detailed records of customer interactions and transactions. Ensure compliance with healthcare regulations and company policies.
• Relationship Management: Build and maintain strong relationships with clients to enhance satisfaction and loyalty. Conduct follow‑ups to ensure service quality and gather feedback.

• Bachelor’s degree, preferably in Life Sciences, Healthcare, or Business.
• 3 years of experience in customer service, preferably in medical devices or healthcare.
• Excellent communication and interpersonal skills.
• Arabic speaking a plus.
• Strong problem‑solving and multitasking ability.
• Knowledge of medical devices and healthcare industry standards (preferred).
• Proficiency in CRM systems and MS Office Suite.

• Willingness to travel as needed to meet with clients and attend industry events.
• Valid driver’s license.
• Ability to work in a fast‑paced, dynamic environment.