Connectivity Centre Agent

Job Description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guests’ every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

Connectivity Centre Agent at One&Only The Palm Hotel in Dubai.

Handle all calls, both internal and external, in an efficient and courteous manner with high personalised service and attention to detail, as per the standards of One&Only.

Project a favourable image of One&Only the Palm to the public via telephonic interactions.

Assist in coordinating all guest requests in a timely manner and ensure proper function of Call Center as the central communication point of the Resort.

Anticipate the needs of guests, including pre-arrival journey, and execute all requests in a timely fashion.

Create an environment and execute service that is second to none by consistently seeking opportunities to create everlasting memories and build relationships.

Minimum 1-2 years’ experience in a similar role in an upscale luxury hospitality industry or five-star hotels.

Customer service and reservations background with strong attention to detail and analytical skills.

Ability to work under pressure and meet strict deadlines.

Excellent spoken and written communication skills in English and/or another language.

Computer literacy including relevant software and experience in using an Opera system.

Middle East/GCC experience is an advantage.

Reports directly to the Guest Experience Manager.