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IT Field Support Engineer ​/ Technician Officer

Job in Dubai - UAE/Dubai
Posted by Soff Solution
Full Time position
This Job Posting has Expired
Salary 3500 AED Monthly AED 3500 MONTH
Job specializations:
  • IT/Tech
    IT Specialist, Information Science, IT Trainer, Machine Learning
  • Engineering
    Electronics Engineer
Job Description & How to Apply Below
The ideal candidate will be a FRESHER and responsible for configuring and troubleshooting of our products to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
Responsibilities

• Install and configure computer hardware operating systems and applications
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• The objective is to provide end-user field services support at different locations as needed.
• In agreement with the customer needs and service level agreement, he/she identifies the opportune solutions to hardware issues.
• Priority for the Customer Engineer is to follow process and procedures under guidance from the Project.
• Diagnose and troubleshoot technical issues.
• Properly escalate unresolved issues to appropriate internal teams.
• Monitor and maintain computer systems and networks
• Respond within agreed time limit.
• Ability to manage multiple priorities
• Rapidly establish a good working relationship with customers and other professionals
• Troubleshoot system and network problems, diagnosing hardware or software problems and replace parts as required.
Position Requirements
Bachelor
• Requirements:
• Proven work experience as a Technical Support Engineer, Network/Systems Engineer.
• Hands-on experience with Network environments.
• Good understanding of computer systems and Networks.
• Ability to diagnose and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Experience in Monitoring and analyzing the performance of the Network/System.
• BS degree in Information Technology, Computer Science, or relevant degree.
• Windows 7 and WIN10 experience
• Degree in Engineering (IT/Electrical/Electronics).

Preffered = Visit Visa / Experience of 0-2 years
Required Language Skills:
  • English - Good
 
 
 
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