Service Desk Engineer - Emirati Talent
Job Description & How to Apply Below
Job Description
Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.
Responsibilities- Act as single point of contact for IT support
- Log, categorize, and prioritize incidents
- Troubleshoot hardware, software, and network issues
- Escalate unresolved issues to L2/L3 teams
- Monitor tickets and ensure SLA adherence
- Support user onboarding/offboarding
- Maintain documentation and knowledge base
- Bachelor’s in IT or related field
- 0–2 years in Service Desk / IT Support
- ITIL knowledge, troubleshooting, communication, customer handling
Compliance with policies and procedures based on the ISO standards adopted by CNS.
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