IT Support Specialist Retail Industry
Job Description & How to Apply Below
Reliance Recruiters is hiring an experienced IT Support Specialist (L1/L2) / IT Executive for a leading retail company in Dubai
. This role is ideal for IT professionals who are skilled in troubleshooting, user support, and managing day-to-day IT operations in a fast-paced environment.
IT Support Specialist.
Job Overview:The selected candidate will provide technical support to end users, manage IT systems, and ensure smooth operation of hardware, software, and network services.
Key Responsibilities:- Provide L1/L2 IT support and resolve helpdesk tickets within SLAs
- Install, configure, and maintain software and systems
- Manage user accounts and permissions (Active Directory / Entra )
- Handle email setup and troubleshooting
- Perform antivirus updates and patch management
- Support SharePoint and One Drive users
- Provide hardware support (laptops, desktops)
- Manage printers and peripherals
- Maintain IT asset inventory.
- 2–3 years of experience in IT Support / IT Operations (UAE experience mandatory)
- Bachelor’s degree in IT, Computer Science, or related field
- Strong troubleshooting and problem-solving skills
- Excellent communication and user support abilities
- Ability to work under pressure and within a team.
- Experience in the retail industry.
- Salary: AED 5,000 – 6,000
- Location:
Dubai, UAE.
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