IT & AV Support Engineer

Information Technology and Telecommunication Services

Contract Type:
Limited Contract Full Time

Location:

Dubai

The University of Wollongong in Dubai (UOWD) is seeking a proactive and service‑oriented IT & AV Support Engineer to deliver reliable, high‑quality IT and audio‑visual support across our campus.

This role is critical to ensuring seamless teaching, learning, and event delivery by supporting classroom technology, campus AV systems, and end‑users in a dynamic higher education environment.

• Provide responsive first‑ and second‑line IT and AV support to faculty, staff, and students, ensuring timely issue resolution and high user satisfaction.
• Troubleshoot hardware, software, networking, and AV system issues, applying strong diagnostic and problem‑solving skills.
• Ensure classrooms, lecture halls, and shared spaces are fully operational and technology‑ready.
• Set up, configure, and support AV systems for teaching sessions, events, workshops, and university functions.
• Maintain and support AV technologies including projectors, microphones, video conferencing systems, and AV control platforms.
• Perform preventative maintenance, system testing, and software updates to ensure stability, security, and uptime.
• Identify recurring issues through documentation and trend analysis, contributing to continuous service improvement.
• Provide clear guidance and training to staff and faculty on effective use of IT and AV systems.
• Communicate technical information in a clear, professional, and user‑friendly manner to non‑technical audiences.
• Work closely with IT colleagues, campus stakeholders, and external vendors to ensure consistent service delivery.
• Manage IT and AV inventory, licences, and vendor coordination within approved policies and budgets.
• Maintain accurate documentation and provide reports to support informed decision‑making.

• Bachelor’s degree in computer science, software engineering, or a related field.
• OR 2–3 years’ relevant experience in IT and AV support, preferably in a large‑scale or campus‑based environment.
• Experience supporting IT infrastructure, hardware, and networking environments.
• Familiarity with AV systems and platforms such as Crestron, Extron, or similar.
• Knowledge of video conferencing, video production, or editing tools.
• Understanding of wired and wireless networking protocols, email systems, and basic IT security principles.

• Technical Proficiency:
  Demonstrates hands‑on expertise in IT infrastructure, AV systems, and end‑user support within a live campus environment.
• Customer Service Orientation:
  Prioritises user experience, providing courteous, timely, and effective support to diverse stakeholders.
• Problem Solving & Critical Thinking:
  Diagnoses complex technical issues efficiently, balancing immediate fixes with sustainable solutions.
• Communication:
  Explains technical concepts clearly and confidently to non‑technical users, both verbally and in writing.
• Collaboration:
  
  Works effectively within the IT team and across departments to deliver consistent technology services.
• Adaptability & Flexibility:
  Responds positively to changing priorities, unexpected technical challenges, and extended support hours.
• Attention to Detail:
  Ensures accuracy in system configuration, inventory management, and technical documentation.
• Time Management:
  Effectively prioritises multiple requests while meeting service targets and deadlines.
• Campus‑based role with frequent interaction with students, faculty, staff, and vendors.
• Flexibility required, including occasional evening or weekend work to support events and workshops.
• Working hours may be rostered between 8:00 am and 8:00 pm, Monday to Sunday.

• Competitive tax‑free salary, commensurate with qualifications and experience.
• Comprehensive medical insurance for the employee (and eligible dependents, subject to policy).
• Annual leave entitlement of 25 working days.
• Public holidays as per the UAE calendar.
• End‑of‑service gratuity, in accordance with UAE Labour Law.
• Access to a stable, well‑governed working environment within a reputable international university.
• Opportunities to contribute to institutional improvement, automation initiatives, and professional development.

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.