Management Information System Analyst
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-05-16
Listing for:
TP
Full Time
position Listed on 2026-05-16
Job specializations:
-
IT/Tech
Data Analyst, Business Continuity, Business Systems/ Tech Analyst -
Business
Data Analyst, Business Continuity, Business Systems/ Tech Analyst
Job Description & How to Apply Below
- Prepare and maintain daily, weekly, and monthly MIS reports.
- Analyse Contact Center performance data and highlight trends.
- Ensure data accuracy, integrity, and timely reporting.
- Develop automated reports and dashboards for operational teams.
- Support management with data-driven insights and performance tracking.
- Coordinate with WFM, Operations, and Quality teams for reporting needs.
- Minimum 2+ years of experience in a Contact Center environment as MIS (mandatory).
- Strong expertise in MIS reporting, data analysis, and dashboard creation.
- Advanced skills in Excel (Pivot Tables, VLOOKUP, Macros) and reporting tools (Power BI).
- Familiarity with Contact Center KPIs (SLA, AHT, CSAT, etc.).
- High attention to detail and strong analytical skills.
- Ability to manage large datasets and meet tight deadlines.
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