IT System Engineer

Responsibilities

• Engage closely with overseas business teams to understand and map their business requirements across customer management, sales processes, and after-sales service
• Evaluate and recommend suitable CRM products or solutions based on business needs (including but not limited to Salesforce, Dynamics 365, etc.)
• Coordinate with external vendors and partners to drive the implementation and delivery of third-party solutions
• Build custom business applications using intelligent tools and platforms for scenarios that off-the-shelf products cannot address, including automated workflows, smart reports, and data dashboards
• Participate in the evaluation, assessment, and adoption of the company's CRM system, and produce requirement analysis and selection recommendation reports
• Continuously optimize digital workflows for overseas businesses and drive digital transformation across business functions

• 3-5 years of experience in CRM system implementation, management, or related fields, with solid familiarity with core business processes such as lead management, opportunity tracking, and contract management
• End-to-end experience in CRM projects from requirements gathering to deployment, with the ability to independently produce requirement analyses and solution proposals
• Application development capability, able to independently build business applications using intelligent tools or low-code/no-code platforms (e.g., automated workflows, intelligent analytics reports)
• English as a working language, with strong written and verbal communication skills in English
• Excellent communication, coordination, and business acumen, able to translate ambiguous business needs into clear technical requirements
• Strong project management skills, able to manage multiple parallel projects and ensure on-time delivery
• Bachelor's degree or above, with a preference for majors in Computer Science, Information Management, or related fields

• Certification in mainstream CRM platforms such as Salesforce or Dynamics 365 is a plus
• Prior experience in the energy, manufacturing, or cross-border e-commerce industries is a plus
• Experience in automated workflow development or data analytics projects is a plus