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Policy Administrator

Job in Dubai - UAE/Dubai
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Company: Now Health International
Full Time position
Listed on 2019-11-30
Job specializations:
  • Insurance
    Insurance Claims, Insurance Compliance, Insurance Graduate
  • Customer Service
Job Description & How to Apply Below

Responsible for providing our customers with a peerless service experience through the timely and accurate processing of new business, renewals and mid-term adjustments. With a detailed understanding of the operational lifecycle from pre-sales to policy inception and excellent working relationships with our Business Development team, the postholder will provide best-in-class customer service through high-quality correspondence and fulfilment of service promises.

Policy Administration:

  • Ensure the timely and accurate processing of Individual and Corporate new business applications, renewals, instalment invoices and mid-term policy adjustments (MTAs).
  • Ensures accuracy while processing data, printing membership cards and policy documents.
  • Process applications, modify, update and process existing policies to reflect any change in beneficiary, amount of coverage and change in coverage.
  • Maintain records of each policy fulfilment& update KPI
  • Conduct sanction checks on Fircosoft and notifies the Compliance team of any possible hits.
  • Liaise with underwriters to capture category endorsements, member endorsements on OH+.
  • Liaise with Clinical Service to capture exclusions.
  • Take responsibility for team participation in UAT; feedback to Systems development team within one week of each new release.
  • Monitor each application carefully and notify clinical services team of BMI breach and medical condition declared.
  • Examine letters from policyholders, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Performs all policy printing functions e.g. membership cards, certificate of insurance, group and individual cover note, group and individual certificate, group and individual employee certificate, etc.
  • Understands and adheres to Now Health International’s policy administration procedures.
  • Meets task, project and business objectives within prescribed quality and time standards.
  • Understands and adheres to KPIs and TATs.
  • Continually work to improve Best Practice procedure and standards.

Pre-sales:

  • Generate quotes when required.

Skills, Knowledge, Experience

  • Comprehensive experience in an operational customer service delivery environment, preferably within the insurance or financial services sectors.
  • Previous Policy Administration experience in the medical insurance industry is desirable. International exposure is preferred but candidates who have been focussed on the domestic market will also be considered.
  • Experience and a good track record in providing excellent service to people at all levels in a multi-cultural environment.
  • Fully conversant with Microsoft Office; experience of using industry specific technology and/or the ability to quickly grasp new systems following training. Previous experience in working with a CRM system whereby all details of the customer, communication and service levels can be maintained and monitored is preferred.
  • Strong numerical and analytical skills
  • High attention to detail; able to enter large volumes of customer data quickly and accurately.
  • Willing to thoroughly learn and understand the plans and policies offered by the company.
  • Able to work extended hours on occasions when required.
  • Excellent communication skills; business-level written and spoken English is essential.
Position Requirements
Less than 1 Year work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
For jobs on this site that accept applications from your location / country,
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