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Salon manager

Job in Dubai - UAE/Dubai
Full Time position
Listed on 2019-09-04
Job specializations:
  • Management
    Team Leader, Area Manager, Healthcare Management, Store Manager
  • Retail
Job Description & How to Apply Below
To oversee all aspects of the store operations and implement strategies
to achieve performance targets. Responsible for operating the Store
according to NStyle’s SOP and developing an environment where there
is a true commitment and focus on providing the best service and
quality in the industry.
Principal
Accountabilities
• Ensuring that NStyle lounges achieve or exceed the goals
relating to revenue and cost of operations while providing the
highest level of customer service
• Demonstrating and reinforcing excellent customer service to
promote a positive customer orientation in the store and ensure
efficient, quality service.
• Promptly and effectively resolving customer complaints using the
recommended process and focusing on customer satisfaction;
maintains all records regarding complaints and redos.
• Manage client feedback , client queries, and ensure effective
booking
• Ensure store cleanliness, wait times, service and convenience
and working operation of all equipment.
• Promoting and maintaining high standards of technical quality in
the store.
• Guaranteeing the esthetic beauty and tranquility of the Store
facilities to promote a relaxing and appealing environment
• To provide leadership, direction and supervision of staff in the
daily operations of the store including, but not limited to, all
services, quality, retail, salon, customer service.
• Enforcing policies and procedures; keeping updates of Labour,
municipality guidelines, hygiene regulations and maintains
complete personnel files for each employee.
• Ensure the store operating procedures & policies manuals are
implemented & updated as required
• Reference and abide by the Standard Operating Procedures,
Policies & Forms Manuals.
• Maintains excellent communications within the store; builds
positive, fun working relationships with staff and promotes
teamwork.
• Follows and reinforces proper appearance and apparel
standards.
• Facilitates store meetings; presents ideas and information.
• Oversee all inventory and ordering of retail products andservices. Prepare, implement and update business and
marketing plans
• Manages expenses against budget and maintains continual
awareness of expense/loss control to ensure effective
management of expenses
• Recommends/suggests product purchases to customers to
maximize product sales and to ensure they are using the right
product for their hair type/style.
• Ensure that the store uses effective sales techniques and meets
the target every month.
• Devise strategies to enhance the sales of the store by prompting
the team.
• Training, motivating, directing, and evaluating the NStyle staff at
the store
• Evaluating the technicians on POS system, ensuring the bookings
are scheduled properly, services are completed and no bad
entries and void transactions are entered.
• Ensure the monthly rooster is followed at all times and lieu days
are availed as per the schedule, 100% attendance of the staff
and the store is not compromised.
• Willing to work shift hours including nights and weekends.
• To ensure the store remains operational, hygienic, clean and tidy
and furnished with adequate linen, professional and retail stock
and supplies at all times.
Position Requirements
High School,   5 to 6 Years work experience
Bachelor’s Degree or Diploma in Cosmetology
Experience - 3-4 years of experience on managerial role in spa, saloon and
retail industries
Gender - Female
Nationality - Any
Core
Competencies
• Operations management
• Human resource management
• Customer service
• Business writing
• Equipment operations
Additional Information / Benefits
9 hours + 1 hour break= 10 hours per day
Working Days: 6 working days a week/ 1 day- off per week

Salary 3000 USD + accomodation + transportation + insurance + tips
Contact Information
Contact Name: TREC international Recruitment and HR Consultancy
Contact Phone: +49 2845 3843393
Preferred method of contact: Email with CV via Application Box below.
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