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Beauty salon Area Manager

Job in Dubai - UAE/Dubai
Full Time position
Listed on 2020-10-23
Job specializations:
  • Management
    Area Manager, Operations Manager, Store Manager
  • Retail
    Luxury Retail
Job Description & How to Apply Below
Operation Manager/Creative Business Director/Managing Partner/Founder
& CEO
Job Purpose Work closely within your store locations and other departments to ensure
quality control and store standards are being met across all NStyle
International stores and as per company SOP’s and complying with industry
best practices. Motivate subordinates to achieve their professional goals by
enhanced and unique techniques. Also, ensuring compliance and
adherence to ministry regulations fully as to ensure maximum customer
retention, quick resolving of customer complaints and standards are being
met at all items to maximize sales profitability and overall sales vs targets.
Lead the company’s efforts to maintain continuous service quality by
implementing the best practices and techniques, trainings and
developing processes in providing the services controls and
conformity to SOP’s and operational standards.
• Responsible for quality control, checking for best practices across all
stores along with newly opened stores to ensure standards are being
met and client expectations exceeded and operations running up to
standard.
• In charge of preparing the company for ISO 9001 certification, UAE
quality awards/ other international certifications.
• Ensure that the certifications and awards are maintained by
conducting inspections and performing audits and maintaining the
quality and standards.
• Ensure that deficiencies of the stores are detected and exposed to
management and series of recommendations of improvement are
made, creating plan of action and its implementation stage to stage
as to ensure standards are met.
• Oversee compliance to legal regulations & municipality regulations.
• Undergo rotational spot checks in all NStyle stores including Abu
Dhabi and Sharjah and other NStyle regional and international stores,
detecting the deficiencies, directing and supervising the services and
product standards, grooming standard and maintaining effective
compliance and corrective action procedures.
• Conducting market research, studying the client’s feedback and useit to check the quality of the service and correct the detected
deviations.
• Supervise all the stores from a Quality Control, assurance point of
view and operations, provide feedback to the management and
take steps to ensure that all best practices are observed in the store.
• Regularly coordinate with operations team, training team,
procurement, and Marketing department to take steps towards
achieving the quality standards across the stores & vis- a- vis driving
foot fall and marketing of key services and products.
• Direct and educate the employees in matters of quality and
inspection, and assist in disciplining and training personnel when
standards are not met and ensure operations running up to standard.
• Writing reports, surveys and quality audits for management.
• To oversee staff to ensure conformity to our steps, script adherence
vis- a- vis client interaction, data base capturing, train them in the
right direction, ensure customer satisfaction and drive the creative
direction of the stores.
• Oversee health and safety compliance, licensing and all retail
operations.
• Oversee staff education; ensure that the training department’s focus
is in the right direction.
• Ensures that the quality of the training programs meets the highest
standards and expectations of the company.
• Assist training department to ensure staff confirm to standards, quality
and consistency of work and services provided to customers.
• Take active role in the enhancement of the customer service and
communication skills of the technicians.
• Investigate and handle service related customer complaints to
ensure positive outcome and customer satisfaction & training at store
level to ensure incident does not repeat and rectified immediately.
• Review mystery shopper findings and take corrective measures to
ensure do not repeat.
• Under swot analysis at stores to assess and detail how it can improve
in sales, client retention, operations and customer service.
• Ensure staff are properly trained as to minimize customer complaints
and ensure best standards provided.
• Ensure the stores are in compliance of the branding standards and all
the brand policies are always complied with.
• Prepare, implement and update the standard operational policies
across the stores and ensure all are adhered to fully including
company SOPs.
• Supervise daily store operations and liaise with the Operation
department to ensure cleanliness, maintenance and service
standards are upheld as to maximize each store output in line with
company standards and sales targets.
• Ensure staff conforming to uniforms, and overall look and
presentability in line with NStyle standards.
• Work closely with training department to ensure staff are trained in
adherence to companies SOP’s and this is adhered to across stores.
• Work closely with operations department and in conjunction with
operations to ensure store operational issues are fully addressed,
rectified as to ensure does not compromise the store operation andstandards offered to customers.
• Support and work with operations team to ensure stores sales,
standards are maximized.
• Work closely with operations team on new store openings ensuring
team is fully trained, ready to run the store up to company standards
and expectations and across the opening period.
• Ensure stores are operating smoothly across all shifts and peak hours
and work closely with operations to highlight any issues compromising
store operation.
• Identify sales/services opportunities to senior management that will
enhance the stores output and sales.
• Identify niche and innovative product brands and retail lines that can
be introduced that can offer company a competitive edge
including new retail products, services that are innovative and new
to the market.
• Test market new potential products in select store prior to
introduction to oversee effectiveness, popularity and quality.
• Ensure staff fully trained and product introduction to store is smooth
and professional as to ensure standards are met and sales are met.
• Review operations and services reports on POS to ensure staff
productivity, conforming to timings per service and overall services
are being offered across all menu of services and up to standards
per employee ensuring proper utilization of staff in there contractual
specialties across each store level.
• Ensure customer complaints are addressed and processed as per
company standards and employees booked for training refresher if
applicable to standards continue to be met.
• Work as Store Manager Reliever in cases of emergencies relating to
her assigned stores.
• Ensure store operations and sales are running up to company
standards and SOP’s.
• Work hand in hand with operations team to drive productivity of staff
at each store level, sales and overall customer service standards are
met.
• Review stock movement at each store level and services and outline
and highlight ways store can move ex stock and under performing
services setting targets and ensuring follow through by team.
• Review rota’s and overall store operation and revert with any
recommendations or change.
• Travel to regional and international stores as required for training,
operations and quality control visit, inspections and training.
It is the nature of operations that working hours are exceeded and will
surpass the set working hours to deal with day to day operational issues
across many areas including urgent maintenance issues, relieving staff
absences, opening new stores, being present during peak hours and days
which are weekends in most shopping mall stores and/or dealing with urgent
operational issues.
Additional Information:
• Full adherence to work timings and mandatory lunch break.
• Full adherence to the role in hand including the NStyle standards are
enforced- customer flow, script adherence, customer complaintresolution within 24hrs, training, correcting of incidents that
undermine quality and operation at store levels.
• Store assignments may vary or be expanded depending on the
nature of new store openings/and or a new rotation
• Daily reporting required on store visits and corrective measures to
senior management
• Handling customer complaints 24/7 and turn around incident reports
must be dealt promptly, with response time within 24hrs
Position Requirements
High School,   5 to 6 Years work experience
Additional Information / Benefits
9 hours + 1 hour break= 10 hours per day
Store mandatory break: 2pm- 3pm/ Office mandatory break: 1pm- 2pm
Shifts: 10am- 8pm/ 9am- 7pm
Working Days: 6 working days a week/ 1 day- off per week
Saturday - Friday
Days off: As scheduled by Management
Salary 3000-4000 USD + transportation + accomodation + Tips + insurance
Contact Information
Contact Name: TREC international Recruitment and HR Consultancy
Contact Phone: +49 2845 3843393
Preferred method of contact: Email with CV via Application Box below.
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