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Director of Spa

Job in Dubai - UAE/Dubai
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Company: FRHI
Full Time position
Listed on 2019-08-14
Job specializations:
  • Management
    Administrative Management, Operations Manager, Store Manager, General Manager
  • Hospitality
Job Description & How to Apply Below
Position: Director of Spa - Dubai

Employee Status


Sofitel Dubai Wafi scheduled to open in the last quarter of 2019, will be Sofitel’s largest property in the Middle East. The hotel will feature 501 luxury guestrooms inclusive of 86 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travellers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Director of Spa and help us to make Sofitel Dubai Wafi a truly welcoming destination!

The Position

The Spa Director is responsible for the establishment and execution of clear short term and long term goals to ensure the spa is recognized as one of the finest resort spas in the world.These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health and safety and environmental stewardship. The Spa Director is responsible for the daily leadership of the spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positioning of Sofitel Spas, will be capitalized upon.


  • Direct operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently.

  • Ensure the establishment and execution of all departmental goals.
  • Manage, train, and motivate all personnel reporting to this position.
  • Serve as a link between the hotel and the spa industry.
  • Meet with group meeting planners to show spa facility and programs as required.
  • Promote and sell customized spa programs to conference groups as required.
  • Tour prospective spa Guests.
  • Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
  • Promote all hotel and spa packages and promotions.
  • Lead in the implementation of 12-month marketing plan.
  • Identify new business and marketing opportunities.
  • Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc.
  • Work efficiently with hotel public relations in all aspects of spa / hotel promotion as required.
  • Act as a spokesperson for the Spa and the Brand.
  • Work with Corporate advertising, promotion and public relations as required.
  • Work with hotel and regional sales and marketing as required.
  • Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques.
  • Administration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc.
  • Assist in the supervision, operation and coverage of all spa department


    Front desk/reception


    Ensure effective communication amongst all departments within the hotel.
  • Establishment of professional business relationship with all vendors and development of all products inventories.
  • Ensure adherence of standard operating procedures for each department.

  • Submit monthly report requirements and information to General Manager-Spas, and General Manager-Hotel, including monthly business report, and treatment audits.

  • Ensure adherence of departmental and facility policies.

  • Establishment of ongoing administrative controls.

  • Assist in the recruitment, development and training of all department heads and support staff.

  • Adhere to Standard Operating Procedures Manual.

  • Ensure that weekly/monthly departmental communication meetings are effective.

  • Available for Colleague and Manager inquiries.

  • Communications: respond / review voice-mail and e-mail messages.

  • Facility walk-through to have a visual presence within the department for all spa staff.

  • Follow and ensure that all Colleagues follow all safety procedures and practices, lead by example.

  • Ensure all departments adhere to all safety practices of Sofitel Spas.

  • Assist in the development and adherence of all departmental emergency procedures.

  • Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.

  • Responsibilities encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the departments within the facility.

  • Approve payroll hours and hotel administered service charges/gratuity reports.

  • Review daily productivity.

  • Monitor scheduling of all services and special programming.

  • Review/approve purchase requisitions.

  • Within 2 days of the month-end profit and loss statement distribution, submit variance report to Hotel Manager and/or Executive Assistant Manager.

  • Generate monthly facility productivity report.

  • Measurement of the spa actual performance to budget.

  • Operations and capital improvement budget preparation.

  • Review expenditures to ensure they are in keeping within the operating budgets.

  • Review/approve all invoices before payment.

  • Review of remuneration of all salaried employees and independent contractors.

  • Control the cost of goods purchased, services supplied and labor necessary to the sales and production of our products and service.

  • Ensure that the spa department maintains a positive relationship internally and with all departments in the hotel.

  • Performance management discussions as required.

  • Attend/chair weekly, individual and group manager meetings.

  • Conduct developmental discussions/performance reviews with individuals who directly report to Spa Director.

  • Develop facility's staffing plans.

  • Goal(s) follow-up with each manager (usually during an individual weekly manager meeting.).

  • Establish short term and long term goals for each supervisor and review status of each goal on a monthly basis.

  • Attend departmental meetings i.e. body tech, aesthetics, etc.

  • Responsible for supervising all aspects of Colleagues, i.e. hiring, recognition, progressive corrective action , etc.

  • Responsible for the efficient training of all Colleagues in all aspects of job tasks.

  • Responsible for all spa department’s emergency training.

  • Ensure Colleagues adhere to all spa standards as stated in the employee handbook.

  • Conduct performance appraisals on a timely manner.

  • Ensure the facility is in peak condition at all times (operations and cleanliness).

  • Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

  • Ensure cross training of all Colleagues in all applicable positions.

  • Carry out any other duties and responsibilities as assigned.


  • Bachelor’s Degree (BusinessAdministration) an asset.

  • Minimum of 5 yearsexperience in management position in a spa or related field an asset.

  • Experience in thehospitality industry an asset.

  • Desire to providephenomenal Guest experiences.

  • Position Requirements
    Less than 1 Year work experience
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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