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Business Excellence Manager

Job in Dubai - UAE/Dubai
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Company: TASC Outsourcing
Full Time position
Listed on 2019-11-16
Job specializations:
  • Management
  • Quality Control
    QA Manager, Quality Control Manager, Quality Manager, Quality Supervisor
Job Description & How to Apply Below

Key Responsibilities

  • Work closely with business and delivery units to identify opportunities for improvement.
  • Actively engage with cross functional teams to drive “excellence” strategy of TASC
  • Research and identifying market best practices of drive process re-engineering and efficiency
  • Implement the agreed quality measures based on TASC excellence framework
  • Initiate and organize best practice activities and sessions to foster quality orientation
  • Conduct internal training on quality and excellence concepts
  • Lead TASCs excellence award journey as per defined strategy
  • Lead external stakeholder satisfaction surveys and drive action plans
  • Establish client contact to independently identify reasons for lo NPS
  • Work closely with internal auditor to review the non-compliance and implement quality processes
  • Person Specification:

    Qualification

  • Bachelor’s in any field, Master’s degree preferred.
  • Quality Certifications (e.g. Lean Six Sigma), Quality & Excellence (e.g., ISO, EFQM)
  • Skills and Competencies:

  • BA or BS or equivalent and 5+ years of experience. MSc of Quality or MBA or other advanced degree desirable.
  • Six Sigma green belt or equivalent
  • Hand on experience of LESN SIX Sigma project
  • Understanding of NPS calculation
  • Working Knowledge of ISO Family Standards; ISO 9001, ISO 14001/2 & OSHAS.
  • Understanding of EQQM or RADAR concepts
  • Advanced Presentation Skills
  • Knowledge of Workshops Facilitation
  • Reporting and Analytical Skills.
  • Ability to rapidly assimilate  new concepts
  • Computer proficiency and knowledge in various software’s, Microsoft projects is a must (i.e. Ms Excel, MS PowerPoint )etc.
  • 5 years in similar role, with proven track record.
  • Position Requirements
    Less than 1 Year work experience
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