Job Description & How to Apply Below
At least 3 or more year of experience in related field (i.e. Quality management, Performance Management, Internal Auditing, Operational Governance)
Duties & Responsibilities :
Develop cross functional policies, processes, procedures and guidelines.
Conduct a full awareness sessions to all stakeholders on the newly developed policies and processes
Define & agree with all stakeholders on the required SLAs & KPIs for the processes.
Identifying the process gaps required for improvement of the process performance.
Monitoring and appraise the performance of the quality management system across Etisalat Technology Department.
Perform audit procedure to verify the quality management system procedures are implemented without any deviation
Leading improvement project to enhance the overall performance of the organization
Monitor and report the progress of the improvement projects implementation
Prepare reports by collecting, analyzing and summarizing data & proposing solutions
Assesses quality performance using statistical and analytical methods
Creates a library of lesson learned from improvement projects and facilitating access to information by various improvement teams
Analyze QMS Internal audits results and propose improvement projects accordingly
Less than 1 Year
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