Fashion Sales & Administrative Assistant

Overview

The Retail Sales Administrative Assistant supports both boutique retail operations and administrative functions to ensure a seamless client experience and efficient internal processes, while maintaining high professionalism and an understanding of luxury service standards.

• Serve as the key link between the retail floor, management, suppliers, and internal departments to provide a refined and professional client experience.
• Support sales objectives through product knowledge, effective selling techniques, and client engagement.
• Manage fitting room operations and deliver timely, courteous assistance to clients.
• Build and maintain client relationships, manage a client database, and support VIP client initiatives.
• Maintain store presentation and ensure merchandise displays meet corporate visual standards.
• Process sales transactions, returns, and exchanges while maintaining accurate client and sales records.
• Stay informed on new collections, product features, and industry trends to enhance client interactions.
• Assist with store events such as product launches, promotional activities, and client appointments.
• Act as the primary point of contact for daily communication with vendors, suppliers, partners, and internal departments.
• Coordinate administrative tasks including attendance tracking, meeting scheduling, and general office support.
• Maintain ZOHO Inventory (imports, goods receiving, stock updates, reconciliation) and track orders in Shopify.
• Oversee the preparation, packaging, dispatch, and tracking of client deliveries.
• Coordinate with courier partners to ensure timely delivery and resolve shipment issues.
• Support financial processes, including invoicing, purchase orders, petty cash, and corporate card tracking.
• Perform data entry and digital updates such as website maintenance and online order fulfillment.
• Assist with procurement activities and occasional photoshoots, including basic photography and editing.
• Support influencer communication and social media posting as required.
• Perform additional duties as assigned by Management.

• Minimum 3 years of experience in luxury retail, premium customer service, or a similar client‑facing environment.
• Strong clientele or client database management skills.
• Excellent administrative and organizational skills with a high level of accuracy and attention to detail.
• Proficiency in inventory and order tracking systems (ZOHO and Shopify preferred) and basic financial documentation.
• Excellent verbal and written communication skills with a professional and polished demeanor.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.