Team Leader - Womenswear Mall

Responsibilities

• Manage and coach the team: set objectives, assess performance, observe the team on the floor and provide ongoing feedback based on their needs.
• Motivate team members with individual recognition via sales results, customer experience results, métier management, and customer relationship management.
• Create a sense of team spirit, discipline, mutual respect, dedication and loyalty to the company, recognizing individual and team efforts.
• Ensure the team receives proper training regularly to develop customer experience, product knowledge, selling skills and other personal development skills.
• Set up weekly briefings with the team to reinforce communication with sales staff and management.
• Maintain professional image and grooming standards, reflecting the brand and adhering to company guidelines.
• Deliver commercial results through strategic floor and appointment-based selling.
• Proactively motivate and support the team to achieve individual and collective goals.
• Lead a sales team, define the sales strategy, and achieve team sales targets, enabling each member to reach their individual sales target.
• Ensure a high standard of customer service and experience, building and maintaining client relationships, recruiting new customers.
• Organize energetic and relevant morning briefings on a regular basis.
• Be present on the selling floor as manager on duty to oversee daily store operation, assist the team whenever required.
• Ensure store operation standards of the perimeter: stock management and CRM.
• Complete the daily sales report accurately with qualitative feedback when required.
• Organize and manage breaks and staff roster to ensure adequate floor coverage.
• Ensure neat and tidy visual merchandising.
• Be in charge of several métiers/product categories – sales, visual merchandising, inventory control, training, etc.
• Be responsible for market updates and give buying advice to the store manager.

• Extensive experience in the womenswear fashion industry, with a strong understanding of trends and market dynamics.
• Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales.
• Consistently polished and well-presented, embodying professionalism and brand standards.
• Over 5 years of experience in luxury brands, with a deep appreciation for the sector.
• Minimum 2 years’ experience in a supervisory role within a luxury sector.
• Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.

Role Level: Not Applicable

Work Type:
Full-Time

Country:
United Arab Emirates

City:
Dubai

Company Website:

Job Function:
Information Technology (IT)

Company Industry: Retail Luxury Goods and Jewelry