Retail Sales Representative – Watches & Jewelry

Position Overview:
The Retail Sales Representative - Travel Retail is responsible for driving sales, delivering exceptional customer service, and supporting store operations. This role ensures the store maintains high standards in presentation, cleanliness, and customer engagement, while also assisting with various operational duties assigned by store management.

Customer Experience & Sales

• Deliver a welcoming and engaging first impression for every customer.
• Offer expert guidance on product categories and ensure a high level of customer satisfaction.
• Provide personalized assistance in fitting rooms and follow up with customers to enhance the shopping experience.
• Promote gift cards and capture customer data at the point of sale.
• Consistently meet or exceed weekly sales targets.
• Sincerely thank customers and invite them to return.

Store Operations

• Maintain a clean, organized, and visually appealing store environment.
• Open and close the store as needed; assume store management responsibilities in the absence of the Store Manager.
• Ensure compliance with pricing, ticketing, and in-store procedures to prevent loss and enhance the customer experience.
• Support inventory processes and participate in store meetings and related activities.

Point of Sale (POS) Responsibilities

• Ensure efficient and accurate service at the POS.
• Handle customer issues promptly to maintain service continuity.
• Train new team members on POS procedures and monitor for accuracy.
• Maintain cleanliness and organization at the cash wrap.

Team Collaboration & Compliance

• Represent the brand and company positively at all times.
• Work collaboratively with peers and management to meet store goals.
• Follow all company policies and procedures consistently.
• Complete all assigned duties punctually and reliably.
• Perform housekeeping and stock replenishment tasks as required.

Key

Competencies:

• Friendly, confident, and approachable demeanor.
• Strong verbal communication skills.
• Customer-focused mindset with the ability to build relationships.
• Reliable, accountable, and adaptable team player.
• Physically fit and able to stand for long periods (minimum 8 hours).
• Detail-oriented with an eye for visual presentation and cleanliness.

Experience &

Education:

• High School diploma required;
  Bachelor’s degree preferred.
• 4-5 years of retail sales experience, preferably in the watch or luxury industry.
• Proven track record of achieving sales goals.
• Familiarity with stock management and POS systems.