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Pool Operations Team Leader

Job in Dubai - UAE/Dubai
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Company: Troon
Full Time position
Listed on 2019-11-16
Job specializations:
  • Sports/Fitness
    Lifeguard, Health Fitness, Swim Instructor
  • Hospitality
    Hospitality and Tourism
Job Description & How to Apply Below
Description:The Els Club, Dubai is excited to announce the exceptional career opportunity of full-time Pool Operations Team Leader. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.Key responsibilities of the Pool Operations Team Leader:• Performs opening and closing procedures for the Swimming Pool area (including sunbed area and towels management)

• Observes and patrols pool and enforces safety regulations.

• Provide excellent service consistent with the Club’s standards operating procedures and brand attributes.

• Greet all guests upon arrival, distribute towels, offer assistance with seating and provide all other supporting services.

• Manages Lifeguards and ensure the swimming pool is always covered and in compliance with safety regulations (including rostering).

• Knowledgeable of pool facility such as length and depth of all pools.

• Knowledgeable of Club’s facilities and services to answer guest inquiries.

• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.

• Identify and report defects throughout the pool area, immediately notify the Department Manager of hazards, injuries, equipment or processes that negatively affect the operations.

• Ensure swimming pool and surrounding areas are clean at all times

• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.

• Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.

• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.

• Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.

• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting used towels and trash, moving chairs, towels, replacing flags, and cleaning signs.

• Work closely with other departments that are essential to ensuring a positive guest experience (example reception).

Minimum Qualifications:

• Must have 3 years or more of experience.

Other Qualifications:• Ability to read and speak English is required in order to perform the duties of the job (e.g. the associate is required to communicate with English speaking customers or co-workers, the manuals for the equipment may be in English).

Position Requirements
Less than 1 Year work experience
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