Merchandising Help Desk Receptionist

The purpose of this classification is to operate Company switchboard; provide clerical support to the buying staff in the Merchandising Department; provide assistance to stores by researching special order requests; and provide general assistance to stores on about vendors and merchandise.

• Performs a variety of clerical and receptionist duties such as greeting visitors, answering incoming calls, relaying messages to staff members, directing visitors/callers to appropriate personnel, providing information and assistance, faxing information, data entry, typing and distributing letters, reports, memos, etc.
• Assists stores with special orders by researching necessary information by contacting vendor for merchandise cost, fabric information, merchandise availability, etc.
• Communicates to stores general information such as vendor and merchandise information.
• Orders merchandise parts; communicates to stores any needed information about replacement parts.
• Prepares weekly merchandising packages to be sent to stores.
• Processes special order information requested by stores.
• Reviews weekly reports to follow up on special orders; contacts vendor for shipping updates and relays information to store personnel.
• Communicates with MIS Department regarding telephone equipment problems.
• Completes, prepares, routes a variety of forms, logs, requests, records, reports, correspondence, and other documents associated with daily responsibilities of this position; prepares and maintains files and records.
• Operates a computer terminal, printer, calculator, copy machine, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
• Upholds and promotes our H.O.M.E. values:
  Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

• Substitutes for co-workers in temporary absence of same.
• Performs other related duties as required.

High School Diploma or GED; one year experience in general office or customer service; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Data Utilization: Requires the ability to review, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to act as a first-line supervisor, including instructing, reviewing work, maintaining standards, and coordinating activities.

Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference and/or descriptive data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.

Functional Reasoning: Requires the ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form; the ability to apply principles of rational systems; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against measurable or verifiable criteria.

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended…