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Vendor Manager

Job in Dublin - Ireland
Posted by FRS Recruitment
Full Time position (Ref. #FRS25528)
Listed on 2019-09-28
Salary 35000 EUR Yearly EUR 35000 YEAR
Job specializations:
  • Distribution
    Distribution Manager
  • Logistics
    Distribution, Logistics Manager, Logistics Graduate
Job Description & How to Apply Below
Job Title - Demand Planner

Our Client
Our client is a leading player in the logistics and distribution industry supporting clients across a number of industries, namely IT.

Due to recent expansion, our client has a number of positon available for their Dublin office. As a Demand Planner, you will ensure that support and assistance is given to the Customer Manager to develop and grow the key account. This role provides the highest possible customer service, support, query resolution to the customer, and efficiently manages customer vendors. The Vendor Manager is the first point of contact for all Customer related queries and is responsible for the efficient day-to-day running of the customer's account. The role may include other reasonable duties/tasks from time to time.

The duties of the role:
* Seamlessly co-ordinate and manage customer reporting requirements and ad hoc reporting.
* Ensure all customer Europe dates are achieved on time as per the agreed service level agreement and per customer requirements.
* Develop, maintain and build effective business relationships with customer vendors by providing a personalised and proactive service.
* Actively manage customer and customer vendor, issues, requirements and queries to final resolution.
* Responsible for ensuring the satisfaction of assigned vendors.
* Manipulate, analyse, interpret and update data on weekly Customer Shortage report,
* Ensure all Customer dates are achieved on time as per the agreed service level agreement (SLA's) and per customer requirements.
* Set up and maintain product information on the system.
* Chase purchase orders to ensure orders are fulfilled within the specified Customer timeframe.
* Provide excellent customer service to colleagues, PCH business units, vendors and customers.
* Contribute to ongoing development of customer service to enhance the service provided.
* Adhere to all company procedures and policies.
* Always maintain a professional and positive attitude when representing TNS externally.
* Maintain and be aware of the need for self-motivation and self-responsibility in daily role.
* Establish and maintain strong relationships with Sales, Warehousing, Finance, Purchasing, and the Logistics teams to optimise the robustness of the business.
* Contribute to regular submissions to the Director and AVM Team Leader.
* Contribute to Process Improvement initiatives.
* Provide back up for team members where required and where critical to business operations.
* Oversee and participate in Annual Performance Planning and Review.
* Participate in any other duties/projects as directed by Senior Management.
Position Requirements
* 3 years' experience in a similar or administrative role
* Advanced Excel essential
* Educated to degree level is preferred; Bachelor's Degree in Accounting & Finance, Supply Chain or Business required
* Customer Relationship Management (CRM) system knowledge
* Advanced Competency using Microsoft Office package (Word, Outlook & PowerPoint).
* Demonstrated career success to date.
* Proven Customer Service skills, proven capacity to create, maintain and enhance customer relationships.
* Experience in an FMCG or customer support environment.
* Knowledge of distribution.
* Knowledge of administrative procedures.
* Product knowledge a distinct advantage.
Contact Information
Contact Name: FRS Recruitment
Preferred method of contact: Email with CV via Application Box below.
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