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Level 2

Job in Dublin - Ireland
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Company: Reperio Human Capital
Full Time position
Listed on 2020-08-07
Job specializations:
  • IT/Tech
  • Software Development
Job Description & How to Apply Below
Position: Level 2 Support

Desired Skills

Connectwise, Windows, Helpdesk, Desktop, Support, IT, Technical Support, Cloud, Azure, Office365, VOIP, Harsware, Microsoft, Scripting, Dublin, CISCO, Hardware

We are currently working with an Irish owned company that is looking for an experienced level 2 engineer to join their growing team.

This is a new role that has been created because the company is continuing to grow.

For the right candidate, this company will provide endless opportunities to grow.

  • Perform 2nd level support using the company's remote software
  • Provide exceptional customer services
  • Attend offsite issues or conduct installations
  • Analyse customer problems and document troubleshooting resolutions
  • Assess new processes, services and technologies
  • Escalate unresolved issues to relevant colleagues
  • Mentor junior team members
  • 2 years' experience operating as a level 2 engineer
  • Great communication skills and can discuss identified issues to both technical and non-technical customers and colleagues
  • Microsoft based software background
  • Office365, Active Directory, Azure
  • Experience both on-premise and cloud
  • Hardware experience including mobile, laptop, printers
  • ConnectWise management software
  • Extensive knowledge in VoIP/Cisco networking
  • PowerShell
  • Automation problem-solving experience
  • SonicWALL system experience
  • Excellent salary
  • Flexible working
  • Pension
  • Position Requirements
    Less than 1 Year work experience
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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