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Localization Program Manager

Job in Dublin - Ireland
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Company: Larsen Globalization
Full Time position
Listed on 2020-09-22
Job specializations:
  • Management
    Project Manager
Job Description & How to Apply Below

Our client takes pride in having one of the highest retention rates in the localisation industry, while being a dynamic and progressive company where people can make a difference, grow and succeed. They practice flexible working to make sure their employees enjoy a healthy work-life balance while servicing their clients to a very high standard.

The role of Program Manager will involve all aspects of leading a strategic Project Management team. The Program Manager will have a full understanding of each client’s overall business requirements, and proactively ensure that these are being fulfilled. The role requires innovative thinking and collaboration with internal technical, production, quality, language and sales teams.

The Program Manager must demonstrate leadership and client-facing skills, ability to plan, and a detail-oriented project management focus. The successful candidate will have experience of providing business support, scoping client requirements and implementing best practice for project delivery while ensuring client satisfaction.

This role is full time, permanent and office based in Dublin or remote based if living in the EU.

Main Duties & Responsibilities

  • Leading, motivating and developing teams of focused committed project managers
  • Resource planning skills to ensure that the team is structured to meet both planned and unplanned peaks in demand for services
  • Client satisfaction ownership
  • Setting goals and performance management process for all team members;
  • Working closely with the Sales, Solutions Architect & Localisation Manager to ensure the successful onboarding of new business opportunities
  • Ensuring that all projects being managed by the team are delivered on time and within budget in accordance with client requirements
  • Being the ultimate point of escalation for the client in addressing and resolving any issues that arise during any project
  • Identification of new client opportunities and input into proposals
  • Reporting on the health of the program
  • Reporting on the stability and growth potential of the program
  • Driving continuous process improvement and establish standards of excellence within and across the operations team
  • Use of business intelligence, quality & productivity metrics for continuous improvement
  • Facilitating effective communication between all stakeholders
  • Continually working with Supply Chain Management in planning and monitoring the supply of external resources to meet the client’s requirements
  •  Requirements

  • Extensive experience working in Localisation (10 years or more)
  • Proven project management expertise (7 years)
  • Experience managing distributed and remote teams
  • Excellent financial, communication, interpersonal and customer service skills
  • Ability to problem solve and think strategically in a deadline-driven environment
  • Proven ability to deliver superior customer service at all times
  • Familiarity with a dynamic fast turnaround project management office would be a distinct advantage
  • Team player with proven leadership qualities
  • Knowledge of localization tools, TMS systems, workflow and content management systems, spreadsheets and reporting tools will be essential
  • Position Requirements
    Less than 1 Year work experience
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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