Job Description & How to Apply Below
Our client takes pride in having one of the highest retention rates in the localisation industry, while being a dynamic and progressive company where people can make a difference, grow and succeed. They practice flexible working to make sure their employees enjoy a healthy work-life balance while servicing their clients to a very high standard.
The role of Program Manager will involve all aspects of leading a strategic Project Management team. The Program Manager will have a full understanding of each client’s overall business requirements, and proactively ensure that these are being fulfilled. The role requires innovative thinking and collaboration with internal technical, production, quality, language and sales teams.
The Program Manager must demonstrate leadership and client-facing skills, ability to plan, and a detail-oriented project management focus. The successful candidate will have experience of providing business support, scoping client requirements and implementing best practice for project delivery while ensuring client satisfaction.
This role is full time, permanent and office based in Dublin or remote based if living in the EU.
Main Duties & Responsibilities
Leading, motivating and developing teams of focused committed project managers
Resource planning skills to ensure that the team is structured to meet both planned and unplanned peaks in demand for services
Client satisfaction ownership
Setting goals and performance management process for all team members;
Working closely with the Sales, Solutions Architect & Localisation Manager to ensure the successful onboarding of new business opportunities
Ensuring that all projects being managed by the team are delivered on time and within budget in accordance with client requirements
Being the ultimate point of escalation for the client in addressing and resolving any issues that arise during any project
Identification of new client opportunities and input into proposals
Reporting on the health of the program
Reporting on the stability and growth potential of the program
Driving continuous process improvement and establish standards of excellence within and across the operations team
Use of business intelligence, quality & productivity metrics for continuous improvement
Facilitating effective communication between all stakeholders
Continually working with Supply Chain Management in planning and monitoring the supply of external resources to meet the client’s requirements
Extensive experience working in Localisation (10 years or more)
Proven project management expertise (7 years)
Experience managing distributed and remote teams
Excellent financial, communication, interpersonal and customer service skills
Ability to problem solve and think strategically in a deadline-driven environment
Proven ability to deliver superior customer service at all times
Familiarity with a dynamic fast turnaround project management office would be a distinct advantage
Team player with proven leadership qualities
Knowledge of localization tools, TMS systems, workflow and content management systems, spreadsheets and reporting tools will be essential
Less than 1 Year
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