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Turkish Quality Assurance

Job in Dublin - Ireland
Other locations:
Dublin
Full Time position
Listed on 2020-11-03
Job specializations:
  • Quality Control
    Quality Assurance
Job Description & How to Apply Below
Position:  Turkish Quality Assurance role in Dublin
We are recruiting bilingual speakers for Quality Assurance - Social Media project in Dublin.

 Requirements:

Bachelor degree
Minimum of 2 years’ experience in a sales or call center environment with Quality Assurance experience
Excellent interpersonal and communication skills
Fluent in Turkish and English
Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
Ability to work in a fast-paced environment.
Strong attention to detail, ability to identify explicit and implicit signals, which may translate opportunities for our agents.
Coaching experience is a plus.
Experience in the advertising industry is a plus
Proactively monitors backlog of orders/requests using different tools & reports, working to avoid escalations


As a Quality Assurance Specialist, you will be responsible for the following:

Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS 
Sensitivity: Internal & Restricted
Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements
Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
Highlight trends and red flags to the business for better improvements
Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements
Collaborate with internal and external stakeholders, highlighting QA trends and insights to the business
Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders


Benefits:

Opportunity to work in a fast-growing company and in a multinational environment
Opportunity to grow in the organization and build a successful career path
Access to a variety of benefits
Personal and professional development through a variety of training programs (hard/soft skills)
Complex salary package


DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.
Position Requirements
Bachelor, 1 to 2 Years work experience
Contact Information
Contact Name: DK Global Recruitment
Preferred method of contact: Email with CV via Application Box below.
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