Job Description & How to Apply Below
Position: Part-time Sales Associate Position at L'Occitane
Position Title: Sales Associate
Reports to: Boutique Manager
Working as part of a team to meet or exceed the performance and sales targets set by the Company whilst providing customers with an exceptional shopping experience in our Boutiques.
Does this position have supervisory responsibilities? No
Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
Support in-Boutique and external customer events
Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
Assist in maintaining the visual merchandising standards throughout the Boutique and participate in window campaign changes as required
Assist in upholding excellent housekeeping standards throughout the Boutique, back office and staff area
Support the Boutique Management with security and general Health & Safety monitoring
Performing any other tasks required by Boutique Management to support the needs of the business
Effectively use the Point of Sale (POS) system to process all transactions without error
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
Offer & provide demonstrations (including hand massage) to all customers
Offer & serve refreshments, including wine on weekends and at special events
Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Required Knowledge & Competencies
Excellent customer service skills
Confident and effective communication and listening skills
Able to demonstrate pro-active selling ability
Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
Able to work effectively in a team
Reliable, honest and flexible
Positive and friendly attitude as well as consistent ability to operate at your best
What we need from you:
Previous experience in a retail sales role
Good knowledge of the beauty industry – previous experience an advantage
Able to give examples of previously achieving targets and KPI’s
PC literate – intermediate or above
Strong numerical and literacy skills
What we offer you!*
Generous staff discount to use on all your favourite L’Occitane products!
Training Product Allocation every month!
Generous holiday allowance, increasing with length of service
Extra day holiday if you get married
My L’Occitane Rewards: Discount/Cashback on high street retailers
Much, much more!
*Some benefit eligibility is based on length of service
If you are interested please apply online: ie.loccitane.com
Less than 1 Year
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