Universal Banker

Position Summary

The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provide exceptional front line customer service and sales within the branch.

• Operates the teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits.
• Appropriately escalates complex customer issues to Universal Bankers 2 and 3.
• Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations.
• Cross‑sells bank's products and services and makes referrals for investment, mortgage and business banking products.
• Supports Universal Bankers 2 and 3 with advanced account openings, sales and service as needed.
• Understands and strives to meet individual, team and branch performance metrics and sales goals.
• Participates in team meetings, completes all assigned training and stays up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures.
• Performs basic opening and closing duties independently (including arming and disarming the branch) as needed.
• Assists with back‑office duties including completing basic reporting, balancing ATMs and processing night/mail deposits.
• Follows all safety and security protocols and escalates issues appropriately.
• May float to other bank branches as needed.
• Complies with all bank policies/procedures and applicable banking laws and regulations, including the Bank Secrecy Act, USA Patriot Act, anti‑money laundering statutes, and federal consumer protection legislation and regulations.

• 0‑2 years of banking experience (required).
• Experience handling cash (required).
• High School Diploma or equivalent (required).
• Experience in customer service (preferred).
• Proficiency in MS Office (Outlook, Excel, Word) or similar software (required).
• Cleartouch, Nautilus, various government and investor software/web portals (preferred).
• CRM (preferred).
• Driver's license (required for float positions).

• All duties of Level 1 and additional:
  Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows up with customers as necessary.
• Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports.
• Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations.
• Cross‑sells bank's products and services and makes referrals for investment, mortgage and business banking products.
• Handles check verification and wire transfers as needed; maintains wire transfer certification.
• Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions.
• Operates teller window following Branch Operation Guidelines, policies and procedures as needed.
• Facilitates teamwork and shared responsibility for success; participates in and may lead team meetings, completes all assigned training and leads staff training as necessary.
• Learn/keep up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Web capture system.
• Perform all branch opening and closing duties.
• Prepare, update and monitor assigned reports in a timely manner and with accuracy.

• 2‑4 years of banking experience (required).
• Experience must include cash handling and customer service (required).
• 0‑2 years of experience as a supervisor, mentor or team leader (preferred).
• Strong understanding of banking laws and regulations (required).
• Notary Public (preferred).
• High School Diploma or equivalent (required).
• Proficiency…