Application Support Officer

Job Opportunity:
Application Support Officer

Term:
Part Time (25 hours per week), Permanent Position.

Salary:
Grade 7, £31,537 – £34,434 pro rata (pay award pending).

Location:

Dudley Metropolitan Borough Council.

Workplace Attendance:
Working in the office 3+ days a week (pro‑rata) or onsite full time.

• Support and deliver critical business applications, providing second‑line support to users.
• Maintain and enhance application performance; collaborate with technology and other teams.
• Ensure excellent customer service, continuous improvement, and a user‑focused approach.
• Drive digital innovation and help improve application functionality.

• Experience supporting Local Authority line‑of‑business applications.
• Proven ability to provide evidence‑based second‑line support.
• Strong technical troubleshooting and problem‑solving skills in live environments.
• Commitment to delivering excellent customer service and improving user experience.
• Ability to hit the ground running in a local authority application support role.

Employee benefits are outlined in the attached Employee Benefits List.

All applicants must provide documentation to prove their right to work in the UK. Dudley MBC does not offer sponsorship for candidates without the right to work in the UK.