Technical Documentation Manager

Location: Brierley Hill

Our client are a global manufacturing business with multiple locations in the UK due to a need to expand their documentation team they would like to take on a Global Documentation Manager

POSITION SUMMARY:

The Global Manager, Technical Documentation will lead a growing global team responsible for developing, maintaining, and continuously improving all customer-facing and service-related technical content — including owner’s manuals, spare parts catalogs, service documentation, and other product literature.

This role will be accountable for defining and executing a multi-channel documentation strategy that enhances user experience, supports regulatory compliance, and enables scalability across print, digital, and online delivery platforms.

The ideal candidate combines strong leadership and organizational skills with a deep understanding of technical communication, content management, and digital publishing within a global engineering and manufacturing environment.

PRINCIPAL JOB

DUTIES & RESPONSIBILITIES:

Lead and develop a team of 3–4 (and growing) technical documentation professionals across global locations (2 currently located in Brierley Hill, UK).

Define and implement the global technical documentation strategy, aligning with corporate standards and brand guidelines.

Oversee creation, translation, and maintenance of owner’s manuals, spare parts catalogs, service instructions, and other technical publications.

Champion the evolution from traditional print documentation to modern, multi-channel delivery models (e.g., online, digital PDF, interactive web-based tools).

Partner with R&D, Product Management, Regulatory, and IT to ensure documentation accuracy, compliance, and accessibility.

Drive adoption of structured authoring tools, content management systems (CMS), and reusable content approaches.

Ensure that the team is effectively engaged in supporting NPD and sustaining engineering efforts across ALL segments

Develop and monitor documentation KPIs and continuous improvement plans to enhance efficiency, quality, and customer experience.

Manage external vendors and translation partners as needed.

Establish and maintain document control processes to ensure consistency and compliance across all product lines and geographies.

Foster collaboration, knowledge sharing, and professional growth within the global documentation team

REQUIRED SKILLS, KNOWLEDGE, AND

EXPERIENCE:

Bachelor’s degree in Technical Communication, Engineering, or a related field

Experience in technical documentation, technical communication, or product information management roles.

3+ years in leadership, management, or team lead capacity.

Experience managing or authoring content for complex mechanical or electromechanical products.

Strong understanding of documentation standards, regulatory requirements, and best practices for global markets.

Proven experience with content management systems (CMS), structured authoring (e.g., DITA or XML-based approaches), and digital publishing platforms.

Familiarity with illustration tools, CAD-based graphics, and spare parts documentation processes preferred.

Demonstrated success leading cross-functional initiatives and driving change across global teams.

Excellent communication, collaboration, and organizational skills.

Fluent in English (written and verbal); proficiency in additional languages is a plus.

COMPETENCIES:

Technical Expertise – Depth of knowledge and skill in a technical area.

Fostering Innovation – Demonstrating support for innovation and for organizational changes needed to improve the organizations effectiveness.

Results Orientation – Focusing on the desired end result of one’s own or one’s unit’s work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Establishing Focus – Developing and communicating goals in support of the business’s mission.

Managing Performance – Taking responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations.

Customer Orientation – Demonstrated concern for satisfying one’s external and/or internal customers.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that…