SR AD, VeTS, Companion & Large Animal

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to patients and customers. Our global presence provides opportunities for international collaboration, visibility and direct contribution to the company's success. We value people, support a healthy working environment, meaningful work, mobility, networking, and work-life balance. Competitive compensation and benefits reflect our high regard for employees.

The Senior Associate Director, Veterinary Technical Solutions (VeTS) provides comprehensive leadership and strategic oversight to ensure a high level of customer service, compliance, technical expertise, mentorship, and coaching for the VeTS Team, which includes veterinary professionals (DVMs) and professional/technical/support staff. The focus is on supporting animal products sold and distributed by Boehringer AH in accordance with company procedures and global regulatory requirements.

• Provides strategic direction and oversight to the VeTS Team, ensuring functional excellence through hiring, mentoring, development, and retention of key talent.
• Leads, develops, and supervises the VeTS Team, managing performance, development plans, team goals, and competencies to align with Boehringer AH's annual business objectives.
• Demonstrates and promotes organizational behaviors to enhance team productivity and engagement.
• Provides coaching, mentoring, performance management, succession planning, and active development plans for VeTS Team members.
• Determines staffing levels and resource allocation to meet business expectations while ensuring regulatory compliance.

• Ensures high levels of customer service by linking the VeTS Team with Pharmacovigilance, Sales and Marketing, Legal, and Commercial Operations.
• Acts as a public relations contact in coordination with HR and PR for adverse events, quality issues, and medical or technical aspects of Boehringer AH products.
• Provides strategic input and serves as a key liaison with internal and external stakeholders, including Commercial Operations, Legal, PV, RA, QA/QC, and Business Units.
• Represents the VeTS Team in corporate meetings, product launch teams, and relevant projects supported by R&D or the business.
• Drives VeTS Team participation at national and regional sales meetings, major conferences, and product launch initiatives.
• Serves as a strategic liaison for outsourcing vendors, ensuring effective communication and seamless operational oversight of vendor deliverables and quality standards.

• Provides strategic direction and oversight to ensure compliance with corporate procedures, US/global regulations, and government audits/inspections.
• Ensures adherence to global reporting requirements for US reports and strict compliance with regulatory standards.
• Leads the drafting, review, and implementation of department SOPs and related documents, fostering continuous improvement.
• Supports PV preparation and audit readiness for areas of expertise during inspections.
• Ensures all communications are recorded in the Pharmacovigilance database in compliance with corporate SOPs and regulatory requirements.

• Provides state-of-the-art clinical veterinary medical support and acts as a key resource for colleagues and stakeholders.
• Ensures timely transfer of knowledge from project teams and clinical development to the VeTS Team and stakeholders.
• Coordinates training initiatives for relevant departments on technical and safety aspects of Boehringer AH products.
• Maintains and administers technical libraries, WIKI systems, and product/disease knowledge repositories.
• Liaises with veterinarians and researchers to develop a center of technical knowledge and ensure access to resources.

• Provides customers with information on proper product use, extra-label use, technical inquiries, adverse events, and product or packaging defects.
• Consults with customers regarding product inquiries, complaints, and suspected adverse events, ensuring timely and accurate responses.
• Supports complaint investigations by asking appropriate questions and ensuring resolution.
• Partners with Field Professional Services Veterinarians, Sales, Marketing, PR, PV, RA, and QA to address regulatory, compliance, and customer service issues.

• Veterinary degree required (DVM/VMD from an AVMA-accredited college of veterinary medicine); advanced degrees such as MSc, MPH, or MBA are preferred.
• Must have at least ten (10) years of relevant veterinary practice or animal health experience, including a minimum of five (5) years in a regulatory call center environment (pharmacovigilance or technical support preferred), and at least three (3) years of people management experience.
• Three-plus (3+) years leadership experience.
• Some travel required.
• Exceptional…