Order Entry Representative

A well-established manufacturer of residential lighting is seeking an Order Entry Representative to join the team. This is a collaborative role with a strong focus on customer satisfaction and operational accuracy. The Order Entry Representative is responsible for collaborating with internal teams to ensure accurate and timely processing of customer orders, managing a high volume of sales documents, completing post-sale administrative tasks, and resolving routine customer service issues.

Salary: $24/hr

Location: Houston, TX

Type of Position: Temp-to-Hire

• Manage a high volume of sales documents accurately and efficiently throughout the shift.
• Review new orders and process web orders daily with accuracy.
• Process and manage returns accurately and efficiently.
• Schedule and contact customers for LTL pick-ups, ensuring timely communication.
• Contact customers via phone and email as needed, including supporting the Customer Service team.
• Handle and resolve routine customer issues; escalate complex matters to leadership as appropriate.
• Actively participate in training involving products, systems, and design.
• Work effectively with others in a team environment to accomplish organizational goals and identify and resolve problems.
• Exhibit professionalism with customers, team members, and all levels of leadership.

• Minimum of 2 years’ experience in order entry in a similar role.
• Strong aptitude for navigating CRM and Order Management systems.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry is a plus.
• Exceptional organizational and time management skills, with a strong attention to detail.
• Ability to prioritize and handle multiple tasks and changing priorities.
• Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager.
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
• Demonstrate exceptional communication across all contact channels, including email, chat and phone.
• Available to work a flexible schedule including weekends, early mornings, late evenings.
• An equivalent combination of education and experience will be considered for this role.