Customer Care Agent

Job Overview

Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go‑to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day.

This job is located in Warroad, MN. If you need to relocate for this role, Marvin offers a variety of benefit offerings to support your move.

• Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
• Educate dealer partners on Marvin’s Order Management software, products, and warranty processes through virtual or in‑person training.
• Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
• Support onboarding for new dealers and partners, facilitating account setup and initial training.

• 2+ years in a customer‑facing role, ideally in technical support or product service.
• Experience using CRM systems like Salesforce to manage customer interactions.
• An associate or bachelor’s degree in Business Administration, Communications, or a related field—or equivalent experience.
• A track record of resolving customer issues efficiently while maintaining strong relationships.

• Familiarity with building materials, construction, or manufacturing industries.
• Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
• Strong organizational and project‑management skills.
• Comfort mentoring others and sharing expertise across teams.

• $300 annual well‑being account to spend on what helps you feel happy and healthy.
• Better Living Day—a paid day off to have some fun.
• Annual profit sharing—recognizing everyone’s contribution to Marvin’s success.
• Giving at Marvin—participate in organized volunteer opportunities.
• Brighter Days Fund—financial support from your colleagues and the Marvin family during personal hardships.

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at

$23.00 – $29.00 per hour, pay based on experience.