Customer Experience Representative

A leading manufacturing company in the residential interiors space is seeking a Customer Experience Representative to support customers with inquiries and orders while delivering a positive experience. The ideal candidate is a customer-focused communicator with strong problem-solving skills. Communicating effectively, the new hire will enhance customer satisfaction by addressing questions and resolving issues while building strong relationships and providing timely support.

Salary: $24/hr

Location: Houston, TX

Type of Position: Temp-to-Hire

• Receive and promptly respond to customer queries.
• Document customer concerns and resolutions within each order worked.
• Take personal ownership and accountability to meet customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise.
• Be consistently courteous with all customers and keep all customer commitments.
• Maintain up-to-date product, sales, services and company knowledge.
• Investigate customer problems and collaborate with multiple departments to find solutions and resolve issues.
• Demonstrate the company’s Core and Growth Values in the performance of all job functions.
• Maintain reliable attendance.

• Must be comfortable working weekends – schedule requires4 weekdays and 1 weekend day.
• Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide customers with prompt, courteous and accurate information.
• Familiarity with CRM/ERP systems – JD Edwards and Salesforce is a plus.
• Accurately respond to customer inquiries through instant messaging software.
• Utilize available resources to respond to customer inquiries.
• Ability to type ?50 WPM
• Rigorous critical thinking skills.
• Strong organization skills.
• Self-motivated and self starter.
• Work well under pressure in a fast-paced environment.