Customer Service Team Lead: Operations & Coaching
Job in
Duluth, St. Louis County, Minnesota, 55806, USA
Listed on 2026-06-04
Listing for:
Fleetpride
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Fleetpride in Minnesota seeks a Lead Customer Service Representative (LCSR) to provide coaching and operational oversight within the Customer Response Center. This role involves frontline customer service responsibilities as well as team leadership, ensuring high service quality and operational efficiency.
The ideal candidate will have experience in customer service and dispatching, along with strong communication skills and a service-oriented mindset. This position is essential in maintaining team engagement and addressing customer escalations.
Additional responsibilities include managing workflows, mentoring team members, and collaborating across teams to drive process improvements.
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