Desktop Support Technician

Overview

Patriot, LLC is seeking a Desktop Support Technician to join our onsite team in Duluth. The ideal candidate will have a minimum of 1+ years’ experience in a production networked environment supporting Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers/plotters. Must enjoy working with end users and must work well with other IT team members or department managers.

Candidate must have excellent written and oral communication skills and a customer satisfaction attitude. Experience with BMC Remedy and/or Service Now is desired.

This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set‑up, patch installation, software upgrade support, and troubleshooting/diagnosing reported end‑user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and tier 3 support for hardware and software problem resolution.

• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD. Computers can be connected to a production network, isolated lab network, or stand-alone. Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop/laptop/virtual workstation systems as well as support of local and network printers.
• Schedules repairs, installs and configures workstations with approved image and additional software as approved/required.
• Installs after‑market hardware to support user equipment functionality as needed.
• Moves IT systems and peripherals for office relocations.
• Sets up, initiates, and shuts down video conferences between two or more sites.
• Follows approved standard operating procedures and meets all service level agreements.
• Maintains and submits updates to asset management for all equipment maintained.
• Updates the ticket tracking system as required.
• Has knowledge of commonly‑used concepts, practices, and procedures within a particular field. Familiarity with video conference systems setup and preparation is desirable.
• Relies on instructions and pre‑established guidelines to perform the functions of the job.
• Works under supervision. Reports to a team leader or manager.
• May be required periodically to work outside of scheduled work hours.
• May be required to work at alternate locations.

• An Associate Degree or Bachelor Degree from a four‑year college or university with major coursework in information management, computer science or related field or equivalent education and work experience in desktop systems support is desired.
• A+, MCDST, and other Microsoft certifications is highly desired.
• U.S. Citizenship is required.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID‑19. If selected, you will be required to be vaccinated against COVID‑19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after that date.

Patriot, LLC is committed to a drug‑free workplace. Accordingly, pre‑employment screening, reasonable‑cause, random and contract‑mandated testing in accordance with federal and state law will be conducted.