Customer Service - Personal Banker

Customer Service Personal Banker – Clydebank

We’re looking for a Customer Service Personal Banker to join our team in Clydebank. The role is for a period of six months.

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• You’ll proactively find ways to continually enhance our customer banking experience.
• You’ll assist customers with general banking requests such as payments, balance enquiries, and transfers.
• You’ll help customers understand the different ways they can bank with us and the range of services we can offer.
• You’ll identify opportunities to help customers with simple financial products and collaborate with other teams to provide a seamless experience.
• You’ll support the team to attain a Foundation Certificate in Responsible Banking and build on your existing skills with full training.

• Passion for customer service and strong attention to detail.
• Ability to thrive under pressure and determination to continuously improve service while meeting personal and branch goals.
• Strong interpersonal skills and ability to work well as part of a team.
• Commitment to develop new skills and responsibilities.
• Motivated and driven to develop your career, with a customer‑centric approach.
• Strong communication skills; able to highlight benefits of our products and procedures in a clear, easy‑to‑understand manner.
• High level of accuracy in handling customer requests.

This job does not meet Skilled Worker visa sponsorship requirements.

You’ll need to be flexible in terms of hours. Typically you’ll work during branch opening hours – between 9am and 5pm, Monday to Friday, with rotational Saturdays, and will include some bank holidays.

Your journey starts with a comprehensive training programme, where you’ll gain a range of new skills and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.

You’ll join us on a competitive salary starting at £26,010, pro‑rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Nat West Group Benefits and a fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro‑rata for hours worked.
• A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.