IT Systems Specialist II

Responsibilities

• Advanced Technical Support:
  Handle more complex technical issues escalated from IT Technician and IT Systems Specialist I, providing in-depth troubleshooting and resolution.
• System Configuration:
  Configure and maintain user systems, including operating system settings and application configurations.
• Network Support:
  Identify and resolve network connectivity issues, including wireless and VPN connections.
• Mobile Device Management:
  Set up, configure, and troubleshoot mobile devices and ensure they comply with security policies.
• User Account Management:
  Perform advanced user account management tasks, including setting permissions and configuring user roles.
• Software Deployment:
  Manage the deployment of software updates and patches to end‑user systems.
• Documentation and Training:
  Create detailed support documentation and conduct training sessions for end users on new technologies and best practices.
• Incident Management:
  Track and manage incidents and service requests, ensuring timely resolution and escalation when necessary.
• Hardware Troubleshooting:
  Diagnose and resolve more complex hardware issues, coordinating repairs or replacements as needed.
• Vendor Coordination:
  Collaborate with vendors to resolve hardware and software issues, and manage vendor support services for end‑user technology.
• Systems Analysis and Design:
  Engage in the analysis of user needs and design new system functionalities to improve and optimize IT systems.
• System Development:
  Participate in the development and implementation of new software applications and tools to enhance system capabilities.

• High School diploma or equivalent, Bachelor’s degree preferred, with a minimum of 3 years of experience in IT Help Desk related work.
• 3–5 years of advanced hardware knowledge and experience in troubleshooting and repairing a wide range of hardware issues.
• Proficiency in configuring and maintaining operating systems (Windows, macOS) and user applications.
• Advanced networking skills, including troubleshooting Wi‑Fi, VPNs and basic network security.
• Experience managing and securing mobile devices, including familiarity with MDM solutions.
• Advanced user account management skills in Active Directory, including permissions and roles.
• Ability to deploy software updates and patches using tools such as SCCM, Intune or similar.
• Proficiency in using remote support tools to assist users.
• Vendor coordination skills for hardware repairs, software issues and support services.
• Basic knowledge of software development principles and ability to contribute to new application development.

Salary Range: USD $63,000 – $86,900 (final compensation will be based on qualifications and experience). Benefits include an annual bonus structure, medical, dental and vision coverage, paid PTO and holidays, 401(k) matching with 100% vesting after 60 days, and employee recognition programs.

KBI Biopharma, Inc. is an equal‑opportunity and affirmative action employer. All qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are encouraged to apply.