Application Analyst - Mychart/Medlink
Job in
Durham, Durham County, North Carolina, 27701, USA
Listed on 2026-06-04
Listing for:
Duke University
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
Systems Analyst, Technical Support, IT Business Analyst, IT Consultant
Job Description & How to Apply Below
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
Job Description
The Maestro Care (MC) MyChart analyst works across three distinct yet interrelated products, Community Connect, MyChart, & Epic Care Link, to deliver a comprehensive and streamlined experience to Duke University Health System (DUHS) patients and community provider partners as they daily interact with us on their healthcare needs. The successful analyst in this role is responsible for application build, test and validation, product deployment and daily operational maintenance.
The team works cross functionally with other MC application teams in turn ensuring the overall function of the DUHS Electronic Health Record (EHR). In this role, teamwork, collaboration, and drive are essential. Prospective applicants can find greater detail on each product at
Work Performed
Level 1
* Provides systems support, including troubleshooting, software configuration, and testing
* Ensures the security of technology solutions as guided by Team and Technical Leads
* Participates in the planning and delivery of customer training sessions on system use and application enhancements (new functionality) or revisions
* Completes moderately complex application build tasks and assists with large and/or complex projects under the guidance of Team and Technical Leads
* Updates system, operational and department documentation
* Monitors the incident management queue completing break/fix, maintenance, and system enhancement requests as assigned and prioritized by manager; maintains excellent communications (timely, clear & concise, accurate) with customers keeping them apprised of request status
* Recommends areas for process improvement
* Adheres to organizational policies and procedures and follows all change control processes defined within Maestro Care
* Performs other related duties incidental to the work described herein
Level 2
In addition to the duties described for Level 1, the Level 2 analyst will:
* Liase between MyChart and other Maestro Care application teams to ensure the smooth deployment and functioning of supported application; consults with Epic Technical Service support as warranted
* Assist in the build and execution of other MC application teams where those applications intersect with MyChart. Build support includes consultation and interpretation of clinical workflow, application build to support desired functionality, test, validation, ushering through change process to deployment, and other tasks
* Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, telephonic, and other training modalities
* Serve in the capacity of MC MyChart application expert for core application functionality
* Assist in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care EHR
* Develop and maintain test plans for new features ahead of planned eleases
* Provide both business and after hours on-call support for issues pertaining to production as assigned
* Works closely with MC report writering teams to ensure accurate completion assigned operational and regulatory reporting needs
Skills:
LEVEL 1: outstanding customer service, strong ability for critical thought, statistical reporting, Data coding - general data analysis and trending, excellent…
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