Student Experience Team Member

Student Experience Team MemberDurhamFull-TimeIncludes weekend working, early shifts, late shifts, and occasional lone working Are you looking for a fast-paced, people-focused role where no two days are the same? We're currently building a talent pool of reliable, enthusiastic individuals to support our busy student accommodation sites during key check-in periods. This is a front-facing role where you'll be one of the first points of contact for students, helping to create a welcoming, positive, and seamless move-in experience during high-energy peak periods.Shift

patterns: Early shift: 7:00am - 3:00pm Late shift: 2:00pm - 10:00pm Please note, this role may require you to work across two additional sites in Durham.What you'll be doing:

• Welcoming students and creating a friendly first impression

• Supporting student check-ins and handling general enquiries

• Managin in post and deliveries

• Assisting with student events and community activities

• Carrying out room checks and inspections

• Supporting students with fire alarm procedures and lockouts

• Assisting the wider team with day-to-day operational tasks

• Working independently at times, including lone working during quieter periods or across different sites

• Getting involved wherever needed to ensure the site runs smoothly during busy periods

• Assist with light cleaning taks such as hoovering etc wthin reception area

What we're looking for:

• A positive, approachable, and upbeat attitude

• Strong communication and customer service skills

• Proactive, hands-on, and able to use initiative

• Comfortable working in a fast-paced environment

• Confident working both as part of a team and independently, including lone working when required

• Happy to be on your feet for most of the day

• Physically fit and willing to assist with luggage when needed

• Flexible and available to work weekends

Whats on offer:

• A fun, supportive, and team-focused working environment

• Varied, fast-paced days where no two shifts are the same

• A great opportunity to build valuable customer-facing experience

If you're reliable, energetic, and enjoy being part of a busy team where every day brings something different, we'd love to hear from you. Please apply direct, for more information you can call our office on