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account manager

Looking for Full Time, Part Time, Temporary, Contract, Student, Internship, Volunteer job
Preferred location - No preference
Residing in Russia
Citizen of Russia
Able to relocate
Available Immediately
  • Languages:
  • German - A little
  • English - Very good
  • Russian - Very good
  • Employment Categories:
  • Customer Service/Help Desk
  • HR/Recruitment
  • IT/Tech
  • Marketing/PR
  • Hospitality/Catering
  • Online
  • Sales
  • Hotel
  • Management
  • Tourism/Travel
Objective & Key Career Achievements
Focused and enthusiastic individual with a high interest in travel, experienced in hospitality, events and on-line travel services arena.
My Key Skills
Negotiating and communicating skills, planning, eye on details, people connecting,
analytical skills, effective questioning and objective handling. Events organization.
Work History & Experience
Years of Work Experience: 10 to 15 Years
Professional experience:

01.2020 – 17.12.2020                Consulting for mini-hotels, start-ups in e-commerce traveling, OTA
                       
                        - where to search for new partners, how to make market research, how to look attractive,
what tools and dashboards has to be created by IT dpt and product owner to measure results, etc.

11.2017 – 12.2019                Booking.com , commercial dpt.
Sochi office
        Account Executive:
-  daily communication with Partners – hoteliers on improving their pace, sales results and overall statistics by optimizing their page presenting best solutions according to partner needs and results on market research, discussing relevant opportunities, providing full support to partners, including performance calls and market research, partner meetings, ownership in projects, events organizing.


08.2015 – 01.2017                Rosa Khutor mountain resort, commercial dpt.

Sales & events manager, since 09.2016 – DOS (2 properties start-up):
-        direct sales to corporate companies, event and tour agencies,  private agents to release the facilities of the resort (mostly lifts (the rope-way) and accommodation); event management including sport events organization;
-        while working as a director of sales (3 properties for 300+ rooms in total) made a budget with finance dpt, all market researches, HR duties, documents developing, new business opportunities searching, soft opening.


09.2013 – 08.2015                Hyatt Regency Sochi, Sales department
                                               
Sales and events coordinator:
-        mostly corporate accounts data forming (luxury segment companies, media, consumer goods, fashion, sport) and developing, full document support, all types of events - event management from request to last document signed; pre-opening, soft-opening of the hotel, maintain the high exclusive level image of the hotel and congress facilities centre.

       
08.2007 – 10.2011                Zhemchuzhina hotel *** (956 rooms), Reservation, sales and
marketing department

Sales and reservation manager:
-        daily communication with individuals, companies, tour agencies/tour operators, group bookings, developing and maintaining relationships,
-        e-bookings (web-site, booking.com, hrs…searching for new OTA, platforms to be presented on), seo-optimization,
-        special offers developing\creating and marketing research, events coordinating.

Additional work experience:

Since 2014 (annually) Partikon event management company (international sport event staffing) for Formula-1 as a Staff coordinator. Mass staffing for annual F-1 race in Sochi and Baku for official merchandisers and activities provided onsite.

Since 04.2016 (annual projects, campaigns)  BVA BDRC Quality Assurance (annual projects only during holidays or trips) (international consumer insight consultancy – Mystery guest – Hotels & restaurants audits and inspection) - customer experience and satisfaction research.

02.2017 – 04.2017 - Tennis Europe Annual meeting 2017 (Russia, Sochi) 180+ pax - Senior Event manager in Sochi: Preparation from start to finish, incl. the concept of the event.
Education History, Qualifications & other additional information
Level of Education: Bachelor
Education: 
2002.2007        Russian State Social University, “Management in tourism” 

2009-2012                      Russian Academy of  Sciences,  Sochi research centre.
“National economy management” 
1992 – 2002                  Gymnasium school, humanitarian bias


Additional education, trainings:                 
2020 – Basics of Product management
2018-2019 – Booking.com trainings
2015 – Quality Assurance BDRC (UK) certified auditor (hotels)
2012 – The Rezidor group trainings
2008 –“Working out and introduction of the standards of service in hotel industry”
2008 – British College of tourism and hospitality “SouthArk”  -  ‘Technologies in tourism
and hospitality’ workshops
2005 - “Practical headhunting”, by Rustam Barnohodzhaev
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