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Company / Business Name: Sutherland
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.
Employment Areas: Accounting; Administrative; Customer Service; Engineering; Healthcare; IT/Tech; Insurance; Management; Sales; Support/Help Desk; Telecommunications
Office Address: 1180 Jefferson Rd
City: Rochester
ZIP / Post Code: 14623
State: NY New York
Country: USA
Phone: See the relevant job posting below for the correct number (if available).

Job Listings for this Employer:

over 3 months ago 1. Technical Escalations Desk Job in

Windsor - Ontario - Canada

Customer Service, Support/Help Desk
Position: Technical Support Escalations Desk - Sutherland is seeking an organized and technical person to join us as a Tier 1 Technical...
Skills Needed: Our most successful candidates will have:
• A high school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
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Technical Escalations Desk Job

Posted by Sutherland
over 3 months ago 2. CareerFair Job in

Las Vegas - Nevada - USA

Customer Service, Sales
Sutherland is looking for customer - centric people just like you! - We need critical thinkers with a positive attitude, to help lead us to...
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CareerFair Job

Posted by Sutherland
over 3 months ago 3. Customer Service Representative Job in

Oklahoma City - Oklahoma - USA

Customer Service, Sales
This position is responsible for directing all activities necessary to resolve escalated customer issues and answer inquiries that are...
Skills Needed: Our most successful candidates will have:
• A Customer Service background
• Familiarity with HUD Mortgage Servicing requirements and HECM loan program
• Knowledge of lending institutions, mortgage servicing activities, and HUD regulations governing home mortgage programs
• An Upbeat, high energy, enthusiastic attitude
• Strong customer focus
• The ability to handle stress, show empathy and not take difficult customers personally
• Basic computer knowledge and typing ability
• Strong multi-tasking ability
• Bi-lingual English/Spanish is a plus

Skills/Education:
• High School Diploma or equivalent is required
• Minimum of 2 years’ experience in a mortgage-servicing environment
• Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
• Demonstrates ability to work in a team environment accepting responsibility for decisions and how results may impact team
• Strong written and verbal communication skills
• Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
• Has willingness and ability to ad to Sutherland’s policies and procedures
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Customer Service Representative Job

Posted by Sutherland
over 3 months ago 4. Mortgage Legal Administrator (Online/Remote) - Candidates ideally in

Oklahoma City - Oklahoma - USA

Customer Service, Administrative
Sutherland is hiring experienced and dynamic Mortgage Legal Assistants in Oklahoma City, OK to contribute to our diverse and fast - growing...
Skills Needed: Qualifications
All you need is:
• High School Diploma (required)
• Associates degree or greater (preferred)
• Strong organizational and problem-solving skills
• Excellent verbal and written communication skills
• Excellent attention to detail
• Working knowledge of Microsoft Windows, Word, and Excel
• The ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines
• Prior legal assistant experience, or related experience preparing post-judgment pleadings, such as Writ of Execution, 3129 Affidavit and Notice of Sale is required
• Experience communicating (via phone and ) with clients, law enforcement officers, legal professionals and other parties involved in post-judgement through sale
• A full understanding of the whole foreclosure process and Title

Start your career with a team driven by passion and purpose. A career with meaning starts .

We’re driven by success. Are you?

Join us.

HIVE359 18006145
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Mortgage Legal Administrator Job

Posted by Sutherland
over 3 months ago 5. Agent Job in

Chesapeake - Virginia - USA

Customer Service, Administrative
Position: Life and Health Insurance Agent - We’re now hiring Life and Health Insurance Advisors who are friendly, sales minded, down - to...
Skills Needed: Qualifications

Our most successful candidates have:
• Passion for the customer and the customer’s experience
• Thrive in a sales driven environment
• The ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
• A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
• Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
• The ability to handle multiple tasks simultaneously, including offline or special project work
• Flexibility to work additional hours, if needed
• Basic experience using Microsoft Office suite
• High School diploma or GED

Sutherland is on the lookout for the best in class. Are you wondering if you have what it takes to be the best? Better yet, do you already know you’re the best?


We want to hear from YOU!

HIVE359 18006638
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Agent Job

Posted by Sutherland
over 3 months ago 6. Licensed Property & Casualty Agent Job in

Chesapeake - Virginia - USA

Insurance, Customer Service
Position: Licensed Property and Casualty Agent - We’re now hiring Property and Casualty Insurance Advisors who are friendly, sales minded,...
Skills Needed: Qualifications
Our most successful candidates have:
• Passion for the customer and the customer’s experience
• Thrive in a sales driven environment
• The ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
• A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
• Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
• The ability to handle multiple tasks simultaneously, including offline or special project work
• Flexibility to work additional hours, if needed
• Basic experience using Microsoft Office suite
• High School diploma or GED
Sutherland is on the lookout for the best in class. Are you wondering if you have what it takes to be the best? Better yet, do you already know you’re the best?

We want to hear from YOU!
View this Job

Licensed Property & Casualty Agent Job

Posted by Sutherland
over 3 months ago 7. Customer Service Representative Job in

Chesapeake - Virginia - USA

Customer Service, Support/Help Desk
Sutherland is now hiring motivated and passionate individuals to join our team as a Customer Service Representative. Are you passionate...
Skills Needed: Qualifications
• Minimum of a High School diploma or GED
• Passion for the customer and the customer’s experience
• The ability to thrive in a team oriented environment
• The ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
• A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
• Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
• The ability to handle multiple tasks simultaneously, including offline or special project work
• Flexibility to work additional hours, if needed
• Basic experience using Microsoft Office suite. Experience working with CRM applications preferred
• Prior customer service experience preferred
View this Job

Customer Service Representative Job

Posted by Sutherland
over 3 months ago 8. Inbound Customer Support/Sales Job in

Rochester - New York - USA

Customer Service, Sales
Sutherland is seeking candidates to be part of a high - performance team of consumer sales representatives for a major mobility & home...
Skills Needed: Qualifications
Our most successful candidates will have:
• A High school diploma or GED
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Excellent verbal and written communication skills; proficient reading skills
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications
• Previous inbound sales experience
• Self-motivation
• An openness to coaching
• Strong verbal communication
• Desire to continually improve skills
• A creative and resourceful approach to finding effective solutions to the customers’ needs
• Past sales experience a plus
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Inbound Customer Support/Sales Job

Posted by Sutherland
over 3 months ago 9. Member Services Representative Job in

Las Vegas - Nevada - USA

Customer Service, Telecommunications
Sutherland is looking for passionate believers in the philosophy of helping people. Come be part of our team. - Sutherland is dedicated to...
Skills Needed: Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• 2 years customer service experience required
View this Job

Member Services Representative Job

Posted by Sutherland
over 3 months ago 10. Customer Service-Back Office Job in

Las Vegas - Nevada - USA

Customer Service, Sales
Position: Customer Service - Back Office Support - At Sutherland, we're passionate about helping customers and the communities w we...
Skills Needed: Our most successful candidates will have:
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills with strong attention to detail
• Preferably 1+ year of experience in the consumer lending industry
• High School diploma is a requirement
• Experience working in a very fast paced environment with strong multi-tasking required
• Experience underwriting loans and/or reviewing financial documents is a plus
• Ability to read credit bureau reports
• Proficiency in Word, Excel and online research
• A professional, helpful and friendly attitude coupled with the ability to listen, teach and elicit information efficiently
• Experience working in a metrics driven organization
• Ability to work independently and efficiently
• Excellent writing, , phone and organization skills
• Strong verbal communication and computer skills
• Flexibility to adapt well to change
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Customer Service-Back Office Job

Posted by Sutherland
over 3 months ago 11. Customer Service Technical Representative Job in

Las Vegas - Nevada - USA

Customer Service, Sales
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Technical Support Representative. If you are...
Skills Needed: Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform in a fast pace environment in order to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications
• True understanding of PC keyboarding skills; Advanced Browser Knowledge and Basic Microsoft Office (Outlook, Word, Excel) experience required
• Customer Service Experience Required
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Customer Service Technical Representative Job

Posted by Sutherland
over 3 months ago 12. Seasonal Customer Service Agent Job in

Las Vegas - Nevada - USA

Customer Service, Sales
Sutherland is seeking a motivated and passionate person to join us as a Seasonal Customer Service Agent. If you are looking to build a...
Skills Needed: Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred
View this Job

Seasonal Customer Service Agent Job

Posted by Sutherland
over 3 months ago 13. Customer Service Retention Specialist Job in

Las Vegas - Nevada - USA

Customer Service, Sales
At Sutherland, we help strengthen our client's brands by improving how they work. We rethink the process and work together to...
Skills Needed: Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred
View this Job

Customer Service Retention Specialist Job

Posted by Sutherland
over 3 months ago 14. Associate/Inbound Sales Consultant Job in

Rochester - New York - USA

Customer Service, Sales
Position: Associate - Inbound Sales Consultant - Sutherland is seeking a reliable and detail - oriented person to join us as Inbound...
Skills Needed: Qualifications
Our most successful candidates will have:
• A High school diploma or GED
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Excellent verbal and written communication skills; proficient reading skills
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications
• Previous inbound sales experience
View this Job

Associate/Inbound Sales Consultant Job

Posted by Sutherland
over 3 months ago 15. Customer Service Consultant Job in

Houston - Texas - USA

Customer Service, Sales
Sutherland is seeking a reliable and detail - oriented person to join us as Customer Service Consultant. We are a group of driven and hard...
Skills Needed: Qualifications
Our most successful candidates have:
• A High School diploma or GED
• Excellent verbal and written communication skills; proficient reading skills
• Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Proven customer service skills
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Customer Service Consultant Job

Posted by Sutherland
over 3 months ago 16. ContractCustomer Service Representative Job in

Coral Springs - Florida - USA

Healthcare, Customer Service
Healthcare Member Advocate - Coral Springs, FL - Compensation: $12.00 per hour - Do you get a sense of fulfilment from helping others? We...
Skills Needed: Ideal Advocates have:
• High School Diploma required
• An Associate’s Degree, ideally within a healthcare related field
• 2-3 years’ experience in a back-office healthcare position; billing, patient advocacy, admissions, coordinating, etc. preferred
• Other customer support experience will be considered
• A stable work history
• Strong computer skills
• The ability to work Monday – Sunday, on a rotating shift, between the hours of 8:00am and 8:00pm

This is a contract position through approximately February 2019.
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ContractCustomer Service Representative Job

Posted by Sutherland
over 3 months ago 17. DentalAppointment (Online/Remote) - Candidates ideally in

Coral Springs - Florida - USA

Customer Service, Healthcare
Sutherland Healthcare Solutions is on the lookout for a dynamic Dental Appointment Scheduler in Coral Springs, FL to contribute to our...
Skills Needed: All you need is:
• High School Diploma
• Prior contact center experience, managing high volume calls preferred. Or experience working in a fast paced, customer driven environment
• Previous inbound sales experience strongly preferred
• Desire to exceed customer service expectations
• Bilingual in English and Spanish a plus

Must be flexible to the following schedule. Hours of operation are as follows:
• Monday, Tuesday & Friday – 9:00am and 6:30pm
• Saturday – 12:00pm – 9:00pm
• Sunday – 7:00am – 3:00pm
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DentalAppointment Job

Posted by Sutherland
over 3 months ago 18. Customer Service Collections Job in

Houston - Texas - USA

Customer Service, Sales
Sutherland is seeking a motivated and passionate person to join us as a Sales Consultant. If you are looking to build a fulfilling career...
Skills Needed: Qualifications
Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred
• Prior Sales experience is required
View this Job

Customer Service Collections Job

Posted by Sutherland
over 3 months ago 19. Sales Chat Consultant (Online/Remote) - Candidates ideally in

Houston - Texas - USA

Sales, Customer Service
Sutherland is hiring experienced and dynamic Sales Chat Specialists in Houston, TX to contribute to our diverse and fast - growing team! -...
Skills Needed: All you need is:
• High School Diploma (required)
• Associates degree or greater (preferred)
• Ability to type a minimum of 30 WPM
• Strong organizational and problem-solving skills
• Excellent verbal and written communication skills
• Excellent attention to detail
• Working knowledge of Microsoft Windows, Word, and Excel
• Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines
• Prior sales experience
• Experience communicating with customers through phone and chat or
View this Job

Sales Chat Consultant Job

Posted by Sutherland
over 3 months ago 20. Seasonal Customer Service Agent Job in

Rochester - New York - USA

Customer Service, Support/Help Desk
Sutherland is seeking a motivated and passionate person to join us as a Seasonal Customer Service Agent. - If you are looking to build a...
Skills Needed: Qualifications
Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform in a fast pace environment in order to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications
• True understanding of PC keyboarding skills; Advanced Browser Knowledge and Basic Microsoft Office (Outlook, Word, Excel) experience required
• Customer Service Experience Required
View this Job

Seasonal Customer Service Agent Job

Posted by Sutherland
over 3 months ago 21. Seasonal Customer Service Agent Job in

Houston - Texas - USA

Customer Service, Support/Help Desk
Sutherland is seeking a motivated and passionate person to join us as a Seasonal Customer Service Agent. - If you are looking to build a...
Skills Needed: Qualifications
Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform in a fast pace environment in order to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications
• True understanding of PC keyboarding skills; Advanced Browser Knowledge and Basic Microsoft Office (Outlook, Word, Excel) experience required
• Customer Service Experience Required
View this Job

Seasonal Customer Service Agent Job

Posted by Sutherland
over 3 months ago 22. Healthcare Member Services Representative Job in

Houston - Texas - USA

Healthcare, Customer Service
Do you get a sense of fulfillment from helping others? We want goal - oriented, committed and enthusiastic people who are willing to do...
Skills Needed: We need you to:
• Provide updates and assistance related to medical coverage and eligibility
• Maintain ongoing communication with members regarding the status of claims
• Accurately inform members of prescription medications coverage
• Maintain documentation of status within multiple computer programs simultaneously
• Place outbound calls to members whose plans are nearing expiration
• Adnce to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI) logic and analytical skills in problem solving

Qualifications
Ideal candidates have:
• High School Diploma required
• An Associate’s Degree, ideally within a healthcare related field preferred
• 2-3 years’ experience in a back-office healthcare position; billing, patient advocacy, admissions, coordinating, insurance contact center, etc. preferred
• Other customer support or contact center experience will be considered
• Strong analytical and computer skills
• The ability to work Monday – Sunday from 8:00am – 8:00pm, on a rotating schedule
View this Job

Healthcare Member Services Representative Job

Posted by Sutherland
over 3 months ago 23. Technical Customer Service Representatives Job in

Sault Ste. Marie - Ontario - Canada

Customer Service, IT/Tech
We’re now hiring Technical Customer Service Representatives who are friendly, down - to - earth and willing to go above and beyond to...
Skills Needed: Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred
View this Job

Technical Customer Service Representatives Job

Posted by Sutherland
over 3 months ago 24. Gaming Specialist Job in

Windsor - Ontario - Canada

IT/Tech, Customer Service
Position: Gaming Support Specialist - Are you ready to be part of something epic? That's a smart move, and let me tell you why... -...
Skills Needed: Seal the deal if you have:
• A High School Diploma/GED
• A minimum of one year of customer service experience
• Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
• Minimum keyboard skills of 30 WPM (verified with typing test during application process)
• Basic experience using Microsoft Office suite
• Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
• Familiarity with the gaming environment and modern gaming consoles
• A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
• The ability to handle multiple tasks simultaneously, including offline or special project work
• Flexibility to work additional hours, if needed
View this Job

Gaming Specialist Job

Posted by Sutherland
over 3 months ago 25. Inbound Sales Consultants Job in

Windsor - Ontario - Canada

Customer Service, Sales
Position: FULL TIME Inbound Sales Consultants - About Us - At Sutherland, we help strengthen our client's brands by improving how...
Skills Needed: TRAINING:
• Classroom training
• On-the-job training

SPECIAL JOB REQUIREMENTS:
• Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
• One-year customer service work experience preferred. Excellent communication and computer skills

Our most successful candidates will have:
• A High school diploma or GED
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Excellent verbal and written communication skills; proficient reading skills
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications
• Previous inbound sales experience
View this Job

Inbound Sales Consultants Job

Posted by Sutherland