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Company / Business Name: Sutherland
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.
Employment Areas: Accounting; Administrative; Customer Service; Engineering; Healthcare; IT/Tech; Insurance; Management; Sales; Support/Help Desk; Telecommunications
Office Address: 1180 Jefferson Rd
City: Rochester
ZIP / Post Code: 14623
State: NY New York
Country: USA
Phone: See the relevant job posting below for the correct number (if available).

Job Listings for this Employer:

over one month ago 1. BILINGUAL (Japanese) Customer Service Specialist Job in

Windsor - Ontario - Canada

IT/Tech, Customer Service
Position: Work - at - Home - BILINGUAL (Japanese) Customer Service Specialist - Sutherland’s Work - At - Home division is currently...
Skills Needed: To be eligible for this position, you need:

Fluent in Japanese
Availability to work all shifts including late evening and overnight shifts
A high school diploma or GED
Basic PC keyboarding skills (30+ WPM), basic Microsoft Office experience (Outlook, Word, Excel)
Excellent verbal and written communication skills; proficient reading skills
Excellent problem-solving skills
Multi-tasking skills, showcased through the use of several applications
CRM application experience (preferred, but not required)
Working from home is easiest when you are equipped with everything that you need! You must have:


Excellent Internet connectivity:

Access speeds of 1 Mbps upload and 5 Mbps download – the faster the better!

*Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Productive work environment:
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

A quiet and distraction-free, secure place to work.

A computer with:
1.6 Ghz Dual Core processor (the faster the processing environment, the better)

2 GB RAM
10 GB available hard drive space

One or more available USB ports (2.0 or greater)

Sound/audio support
Windows 10
1 monitor
A headset to use for training and meetings that is/has:

USB
Dual ear
Noise-cancelling microphone
*Preferred: Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business


Sutherland is on the lookout for the best in class. Are you wondering if you have what it takes to be the best? Better yet, do you already know you’re the best?

We want to hear from YOU!
View this Job

BILINGUAL (Japanese) Customer Service Specialist Job

Posted by Sutherland
over one month ago 2. Health Insurance Advisors Job in

Chesapeake - Virginia - USA

Insurance, Customer Service
We’re now hiring Life and Health Insurance Advisors who are friendly, sales minded, down - to - earth and willing to go above and beyond to...
Skills Needed: Qualifications

Our most successful candidates have:

​Active Life and Health Insurance License in your residential state or be able to obtain before Friday, January 17, 2020
High School diploma or GED
Passion for the customer and the customer’s experience
Thrive in a sales driven environment
The ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
The ability to handle multiple tasks simultaneously, including offline or special project work
Flexibility to work additional hours, if needed
Basic experience using Microsoft Office suite
Sutherland is on the lookout for the best in class. Are you wondering if you have what it takes to be the best? Better yet, do you already know you’re the best?



We want to hear from YOU!



Sutherland is a drug free workplace.
19010224
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Health Insurance Advisors Job

Posted by Sutherland
over 2 months ago 3. Bilingual Streaming Support Specialists/Spanish Job in

Windsor - Ontario - Canada

Customer Service, Sales
Position: Bilingual Streaming Support Specialists (Spanish) - Do you enjoy sports? Are you passionate about entertainment and technology?...
Skills Needed: As an ESPN Plus Streaming Services Support Specialist, you have…

Written and verbal fluency in both Spanish and English
A high school diploma (or equivalent)
Great typing skills (at least 30 words per minute)
People experience (customer service experience preferred)
Amazing phone presence (people can literally hear you smiling)
Experience using a streaming player or gaming system
An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc.)
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Bilingual Streaming Support Specialists/Spanish Job

Posted by Sutherland
over 3 months ago 4. Customer Service Collections Job in

Houston - Texas - USA

Customer Service, Sales
Sutherland is seeking a motivated and passionate person to join us as a Sales Consultant. If you are looking to build a fulfilling career...
Skills Needed: Qualifications
Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred
• Prior Sales experience is required
View this Job

Customer Service Collections Job

Posted by Sutherland
over 3 months ago 5. Associate/Inbound Sales Consultant Job in

Rochester - New York - USA

Customer Service, Sales
Position: Associate - Inbound Sales Consultant - Sutherland is seeking a reliable and detail - oriented person to join us as Inbound...
Skills Needed: Qualifications
Our most successful candidates will have:
• A High school diploma or GED
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Excellent verbal and written communication skills; proficient reading skills
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications
• Previous inbound sales experience
View this Job

Associate/Inbound Sales Consultant Job

Posted by Sutherland
over 3 months ago 6. Technical Customer Service Representatives Job in

Sault Ste. Marie - Ontario - Canada

Customer Service, IT/Tech
We’re now hiring Technical Customer Service Representatives who are friendly, down - to - earth and willing to go above and beyond to...
Skills Needed: Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred
View this Job

Technical Customer Service Representatives Job

Posted by Sutherland
over 3 months ago 7. Customer Service Consultant Job in

Houston - Texas - USA

Customer Service, Sales
Sutherland is seeking a reliable and detail - oriented person to join us as Customer Service Consultant. We are a group of driven and hard...
Skills Needed: Qualifications
Our most successful candidates have:
• A High School diploma or GED
• Excellent verbal and written communication skills; proficient reading skills
• Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Proven customer service skills
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Customer Service Consultant Job

Posted by Sutherland
over 3 months ago 8. CareerFairRochester Job in

Rochester - New York - USA

Customer Service, Sales
Sutherland is now hiring in Rochester! - We’re looking to stay ahead of the game, and you have just what we need. - Join us to learn more:...
Skills Needed: We’re looking for:
• Movers- You are ready and willing to go the extra-mile to accomplish your tasks
• Shakers- You make conscious efforts to effect positive change
• Captivators- You make lasting impressions on those you encounter

Great things happen, when amazing people unite.
Let’s put our talents to use and succeed together!
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CareerFairRochester Job

Posted by Sutherland
over 3 months ago 9. Technical Escalations Desk Job in

Windsor - Ontario - Canada

Customer Service, Support/Help Desk
Position: Technical Support Escalations Desk - Sutherland is seeking an organized and technical person to join us as a Tier 1 Technical...
Skills Needed: Our most successful candidates will have:
• A high school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
View this Job

Technical Escalations Desk Job

Posted by Sutherland
over 3 months ago 10. Customer Service Retention Specialist Job in

Las Vegas - Nevada - USA

Customer Service, Sales
At Sutherland, we help strengthen our client's brands by improving how they work. We rethink the process and work together to streamline...
Skills Needed: Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred
View this Job

Customer Service Retention Specialist Job

Posted by Sutherland
over 3 months ago 11. Sales Chat Consultant (Online/Remote) - Candidates ideally in

Houston - Texas - USA

Sales, Customer Service
Sutherland is hiring experienced and dynamic Sales Chat Specialists in Houston, TX to contribute to our diverse and fast - growing team! -...
Skills Needed: All you need is:
• High School Diploma (required)
• Associates degree or greater (preferred)
• Ability to type a minimum of 30 WPM
• Strong organizational and problem-solving skills
• Excellent verbal and written communication skills
• Excellent attention to detail
• Working knowledge of Microsoft Windows, Word, and Excel
• Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines
• Prior sales experience
• Experience communicating with customers through phone and chat or
View this Job

Sales Chat Consultant Job

Posted by Sutherland
over 3 months ago 12. Customer Service Technical Representative Job in

Las Vegas - Nevada - USA

Customer Service, Sales
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Technical Support Representative. If you are...
Skills Needed: Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform in a fast pace environment in order to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications
• True understanding of PC keyboarding skills; Advanced Browser Knowledge and Basic Microsoft Office (Outlook, Word, Excel) experience required
• Customer Service Experience Required
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Customer Service Technical Representative Job

Posted by Sutherland
over 3 months ago 13. Healthcare Member Services Representative Job in

Houston - Texas - USA

Healthcare, Customer Service
Do you get a sense of fulfillment from helping others? We want goal - oriented, committed and enthusiastic people who are willing to do...
Skills Needed: We need you to:
• Provide updates and assistance related to medical coverage and eligibility
• Maintain ongoing communication with members regarding the status of claims
• Accurately inform members of prescription medications coverage
• Maintain documentation of status within multiple computer programs simultaneously
• Place outbound calls to members whose plans are nearing expiration
• Adnce to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI) logic and analytical skills in problem solving

Qualifications
Ideal candidates have:
• High School Diploma required
• An Associate’s Degree, ideally within a healthcare related field preferred
• 2-3 years’ experience in a back-office healthcare position; billing, patient advocacy, admissions, coordinating, insurance contact center, etc. preferred
• Other customer support or contact center experience will be considered
• Strong analytical and computer skills
• The ability to work Monday – Sunday from 8:00am – 8:00pm, on a rotating schedule
View this Job

Healthcare Member Services Representative Job

Posted by Sutherland
over 3 months ago 14. Seasonal Customer Service Agent Job in

Las Vegas - Nevada - USA

Customer Service, Sales
Sutherland is seeking a motivated and passionate person to join us as a Seasonal Customer Service Agent. If you are looking to build a...
Skills Needed: Our most successful candidates will have:
• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred
View this Job

Seasonal Customer Service Agent Job

Posted by Sutherland
over 3 months ago 15. Inbound Customer Support/Sales Job in

Rochester - New York - USA

Customer Service, Sales
Sutherland is seeking candidates to be part of a high - performance team of consumer sales representatives for a major mobility & home...
Skills Needed: Qualifications
Our most successful candidates will have:
• A High school diploma or GED
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Excellent verbal and written communication skills; proficient reading skills
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications
• Previous inbound sales experience
• Self-motivation
• An openness to coaching
• Strong verbal communication
• Desire to continually improve skills
• A creative and resourceful approach to finding effective solutions to the customers’ needs
• Past sales experience a plus
View this Job

Inbound Customer Support/Sales Job

Posted by Sutherland
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