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Company / Business Name: Cross Border Talents
working with us is great because we have a world presence and look forward to find talented individuals
Employment Areas: Customer Service; IT/Tech; Language/Multilingual; Marketing/PR; Sales; Support/Help Desk
Office Address: Praça Mouzinho de Albuquerque 113, Edifício Brasilia , Porto
City: Porto
ZIP / Post Code: 4100-359
Country: Portugal
Phone: See the relevant job posting below for the correct number (if available).

Job Listings for this Employer:

5 days ago 1. Customer Support Agent/German & French Market Job in

Athens - Greece

Customer Service, Support/Help Desk
Position: Customer Support Agent - German and French Market - Cross Border Talents its a recruiting company that specializes in the BPO,...
Skills Needed: - German-French - Native ( C1/C2)
- Communication skills
- Management of Stree
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Customer Support Agent/German & French Market Job

Posted by Cross Border Talents
over one month ago 2. Russian & Polish Sales Development Representative Job in

Dublin - Ireland

Sales, Marketing/PR
Position: Russian and Polish Sales Development Representative Dublin, Ireland - Job Description - This position involves qualifying sales...
Skills Needed: Profile
•Sales experience in the B2B sectors (experience ideal)
•Excellent written and verbal communication skills
•Fluent in English - written and verbal
•Fluent in Russian and Polish - written and verbal with Work Permit for Ireland
•Ability to multi-task, prioritize, and manage time effectively
•Knowledge of the marketing technology industry
•Target driven and total focus on achieving targets and helping grow business
•Present a balanced approach to cold calling, relationship development, sales process, and
appointment setting
•Ability to understand complex business environments and uncover business challenge
A successful Representative will have a University degree or sales/ customer service
experience, with a proven track record and a strong desire to exceed expectations.
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Russian & Polish Sales Development Representative Job

Posted by Cross Border Talents
over one month ago 3. Technical Support Agent/English Speaker Job in

Lisbon - Portugal

Customer Service, Support/Help Desk
Position: Technical Support Agent - English Speaker Lisbon Portugal - echnical Support for Lisbon, Portugal. - English Native or Fluent...
Skills Needed: English C1/C2
Love for client support
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Technical Support Agent/English Speaker Job

Posted by Cross Border Talents
over one month ago 4. Customer Support Athens; Italian & French Job in

Portugal

IT/Tech, Language/Multilingual
Position: Customer Support Greece Athens; Italians and French - To ensure client satisfaction by offering specialized advice - To...
Skills Needed: Educational level: High School diploma or equivalent
Languages and language level: Native French, Fluent English;

Technical Skills:
 Advanced Knowledge of PC (Hardware, Software, Internet)
 Advanced knowledge on Ms Office, Apple products (Iphone, Ipad, IOS)
 Typing Speed : 17 words/minute
 Use of production tools
 Use of Internet
 Client’s Logging System
Soft Skills:
 Language skills
-Fluency in English
 Active Listening
 Handling Difficult Calls
 Inbound Phone Statistics
 Systems & Technology Use
 Technical Support
 Good Problem Solving Skills
 Strong troubleshooting skills
 Knowledge of tools used for troubleshooting
Commitment
 Have a commitment to company’s values and regulations
 Attendance and punctuality
 Commitment to Quality




• To respond and record consumer enquiries/questions raised through free phone lines for customers.
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
• To provide a high level of customer service to clients at all times.
• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged
appropriately.
• To work effectively as part of a team, developing effective and supportive relationships with colleagues.
• To troubleshoot through the use of open questions, support documents and system training.
• To have a sound knowledge of all products and services, understanding their use and functionality.
• To be able to offer recommendations to common problems or frequently asked questions.
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Customer Support Athens; Italian & French Job

Posted by Cross Border Talents
over one month ago 5. Customer Support Czech Job in

Athens - Greece

Customer Service, Support/Help Desk
Position: Customer Support Czech Greece - Want to Work in an international company with an international environment, where you have the...
Skills Needed: Educational level:
High School diploma or equivalent
Specializations:
Technical accreditations and specializations: with experience at least 6 months in similar position (technical support & customer
service)
Minimum years of experience:
Languages and language level: Native Czech; Fluent in English
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Customer Support Czech Job

Posted by Cross Border Talents