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Company / Business Name: Pole To Win
Pole To Win (PTW) is the premier global provider of outsourced quality assurance, engineering, customer experience, translation, localization, interactive voice
Employment Areas: Automotive; Creative Arts/Media; Customer Service/Help Desk; Entertainment/Gaming; HR/Recruitment; IT/Tech; Language/Bilingual; Management; Marketing/PR; Quality Control; Sales; Software Development
Office Address: 745 toa payoh lorong 5
City: Toa Payoh
ZIP / Post Code: 319455
Country: Singapore
Phone: See the relevant job posting below for the correct number (if available).

Job Listings for this Employer:

2 days ago 1. Localization Tester/Coordinator/Japanese, Thai, and English Job in

Singapore

Customer Service/Help Desk, Entertainment/Gaming
Position: Localization Tester/Coordinator (Japanese, Thai, and English) - Have you ever played a game and been frustrated by poor or...
Skills Needed: REQUIREMENTS

• Highly proficient in written and spoken Japanese, Thai, and English.
• Plays games, familiar with video game terminology.
• Excellent attention to detail.
• Team player.
• Ability to communicate clearly and concisely.

Localization Tester/Coordinator/Japanese, Thai, and English Job

Posted by Pole To Win
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2 days ago 2. Sales Executive Job in

Kuala Lumpur - Malaysia

Sales, Entertainment/Gaming
Job Duties: - • Acquire and develop sales opportunities within the country from sourcing to closure (end - to - end) through a variety of...
Skills Needed: Requirements :

• At least 2 years of direct sales (B2B) experience, preferably in software and app development services.
• Excellent communication and interpersonal skills in English. Proficiency in one or more Asian languages will be advantageous.
• Sales-driven with client-focused mindset.
• Good presentation and selling skills.
• Proficiency in Microsoft Office.

Sales Executive Job

Posted by Pole To Win
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2 days ago 3. Studio Manager Job in

Kuala Lumpur - Malaysia

HR/Recruitment, Management
SUMMARY - Based in Kuala Lumpur, the Studio Manager will be responsible to oversee key client projects for the country, as well as provide...
Skills Needed: REQUIREMENTS

• Bachelor’s Degree in Business Administration or related field of study.
• At least 5 years of relevant work experience in project and office management with prior exposure in handling HR and payroll issues as a supervisor. • Strong time management, project management and organization skills.
• Good communication (in English) and interpersonal skills with customer-oriented mindset.  
• Resourceful, meticulous, and a team player who can work well with all levels.
• Possess a high level of integrity & discretion.
• Self-driven personality and team player.
• Proficient in MS Office applications.

Studio Manager Job

Posted by Pole To Win
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2 days ago 4. Customer Support Executive/Traditional Chinese Job in

Kuala Lumpur - Malaysia

Customer Service/Help Desk, Entertainment/Gaming
Position: Customer Support Executive (Traditional Chinese) - RESPONSIBILITIES - • Providing customer support and technical issue...
Skills Needed: REQUIREMENTS

• Work on weekends and public holidays with a fixed schedule.
• Proficient in both verbal and written communication skills in Traditional Chinese, Simplified Chinese and English.
• Ability to communicate Chinese via email/chat/phone (required to liaise with Chinese-speaking customers).
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
• Ability to solve and analyse information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred.

Customer Support Executive/Traditional Chinese Job

Posted by Pole To Win
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2 days ago 5. Customer Support Executive/Korean Job in

Kuala Lumpur - Malaysia

Customer Service/Help Desk, Entertainment/Gaming
Position: Customer Support Executive (Korean) - RESPONSIBILITIES - • Providing customer support and technical issue resolution via email,...
Skills Needed: REQUIREMENTS
• English (fluent), Korean (fluent, native)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Customer Support Executive/Korean Job

Posted by Pole To Win
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2 days ago 6. Customer Support Executive/Japanese Job in

Kuala Lumpur - Malaysia

Customer Service/Help Desk, Entertainment/Gaming
Position: Customer Support Executive (Japanese) - RESPONSIBILITIES - • Provide customer support and technical issue resolution (within...
Skills Needed: REQUIREMENTS

• Prior experience in call-centre or customer service related roles.
• Language proficiency in both English and Japanese (JLPT N3 and above or an equivalent level) in order to liaise with Japanese-speaking associates.
• Able to work on weekends and public holidays on a fixed schedule.
• Possess customer-focused with appropriate urgency to suit operational demands.
• Good time management and work organizational skills.
• Meticulous team player with a results-driven personality.
• Proficient in MS Office. Exposure in any CRM tools or systems is highly advantageous.
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support.
• Able to solve and analyse information accurately with appropriate speed and guidelines.
• Those without relevant experience (possess interest in customer service or gaming) may be considered as well.

Customer Support Executive/Japanese Job

Posted by Pole To Win
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2 days ago 7. System Engineer Job in

Singapore

IT/Tech, Software Development
Responsibilities • Implement, manage, test, and monitor corporate computing environment including but not limited to: - Active Directory...
Skills Needed: REQUIREMENTS
• Bachelor in Computer Science or equivalent experience.
• Windows server administration experience including installation and configuration of Active Directory, DNS, DHCP, IIS, FTP and IAS (Radius).
• 3 years’ experience with Cisco network devices, Windows servers.
• CCNA/MCSE certifications are preferred.
• Experience with configuring and troubleshooting IPSec site-to-site VPN tunnels using Cisco ASA or other network security appliances.
• Experience with Windows and Linux servers.
• Knowledge in TCP/IP Networking (Structured cabling, patching and Cisco configuration)
• Knowledge of ISO 27001, PCI-DSS, HIPAA, and Sarbanes Oxley requirements and experience working through the compliance process.
• Strong analytical, interpersonal, communication (written and verbal) and organization skills.
• Strong and effective team communication and problem-solving skills within a globally dispersed organization and able to work with minimal supervision.

System Engineer Job

Posted by Pole To Win
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2 days ago 8. Automation Architect Job in

Singapore

Customer Service/Help Desk, Entertainment/Gaming
Responsibilities: - • Consult and implement right - fit test automation approach - • Consult on Agile testing and test automation...
Skills Needed: Qualifications (Knowledge, Skills, Abilities):
• MUST: Experience in OTT Automation for Web and Mobile
• Good to have Experience in Smart TV Automation
• Hands-on current experience authoring, building and adopting large scale, cross-functional automation frameworks with well-balanced coverage across UI, back-end integration, database levels
• Deep understanding of different test automation approaches (keyword-driven, Data-driven, BDD, hybrid) and technology stacks (Java, .NET, JavaScript, Python, etc.)
• Ability to develop custom test automation methodologies and adapt them to clients’ reality
• Integrate test automation into CI/CD process and instrument full SDLC automation, specifically cloud testing execution, reporting tools such as ALM, Jira
• Improve process and quality via test and process automation: defining right strategy and technology based on process and architecture assessment by engaging different roles and stakeholders
• Deep practical experience with cutting edge tools for Web, Mobile, Desktop, DB and Web-service testing (Selenium, Appium, SoapUI, etc.)

Automation Architect Job

Posted by Pole To Win
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2 days ago 9. Sr Automation Test Engineer Job in

Kuala Lumpur - Malaysia

IT/Tech, Automotive
Responsibilities: - • Software engineer with 4+ years of experience in Web and Mobile Automation - • MUST: Experience in OTT Automation for...
Skills Needed: Qualifications (Knowledge, Skills, Abilities):
• Good knowledge of Selenium
• Good Knowledge of Appium (iOS and Android)
• Good Knowledge of Linux, Java, SQL, REST/SOAP
• Should have strong oral & written communication.

Sr Automation Test Engineer Job

Posted by Pole To Win
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2 days ago 10. QE Engineer Job in

Kuala Lumpur - Malaysia

Automotive, IT/Tech
Responsibilities: - • Software engineer with 2+ years of experience in Automation - • MUST: Experience in OTT Automation for Web and Mobile...
Skills Needed: Qualifications (Knowledge, Skills, Abilities):
• Good knowledge of Selenium
• Good Knowledge of Appium (iOS and Android)
• Exposure to Linux, Java, SQL
• Should have strong oral & written communication.

QE Engineer Job

Posted by Pole To Win
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2 days ago 11. Quality Assurance (Software) Tester Job in

Kuala Lumpur - Malaysia

Quality Control, Entertainment/Gaming
RESPONSIBILITIES - • Be familiar with all testing documentation. - • Support the team in all testing activities including but not...
Skills Needed: REQUIREMENTS
• Possess academic qualifications & professional certifications in QA and Testing.
• Equipped with at least 1 year of QA experience.
• Project experience in OTT / Media & Entertainment will be beneficial.
• Fluency in verbal and written communication skills in English with additional Asian language skill in Mandarin (due to the need to handle work projects and documentation in Mandarin.
• Meticulous team player with a results-driven personality.
• Equipped with appropriate urgency to suit operational demands.
• Proficient in MS Office, localization tools, bug database reporting and management.
• A passion for gaming and expertise in playing games in various game genres, both online and offline will be advantageous.
• Willing to commit to work during weekends and public holidays if needed.

Quality Assurance (Software) Tester Job

Posted by Pole To Win
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2 days ago 12. Customer Support Executive/Korean Job in

Singapore

Customer Service/Help Desk, Entertainment/Gaming
Position: Customer Support Executive (Korean) - RESPONSIBILITIES - • Providing customer support and technical issue resolution via email,...
Skills Needed: REQUIREMENTS
• English (fluent), Korean (fluent, native)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Customer Support Executive/Korean Job

Posted by Pole To Win
View this Job
2 days ago 13. Studio Manager Job in

Kota Bharu - Malaysia

Marketing/PR, Management
Position: Studio Manager, Malaysia - RESPONSIBILITIES - • Assume the country manager role to lead and be responsible for the commercial...
Skills Needed: REQUIREMENTS

• Bachelor’s Degree in Business Administration or related field of study.
• At least 5 years of relevant work experience in leading the country’s business through areas of project and office management.
• Strong time management, project management and organization skills.
• Good communication (in English) and interpersonal skills with customer-oriented mindset.  
• Resourceful, meticulous, and a team player who can work well with all levels.
• Possess a high level of integrity & discretion.
• Self-driven personality and team player.
• Proficient in MS Office applications.

Studio Manager Job

Posted by Pole To Win
View this Job
2 days ago 14. Customer Support Executive/Storm Cloud Job in

Singapore

Customer Service/Help Desk, Software Development
Position: Customer Support Executive (Storm Cloud) - RESPONSIBILITIES - • Provide customer support and technical issue resolution via...
Skills Needed: REQUIREMENTS
• At least 1 year of customer service and technical support experience within a contact centre environment.
• Experience in using / supporting Storm Cloud services.
• Prior exposure in any cloud-based contact centre solutions will be beneficial.
• Able to work on weekends and public holidays based on shift roster schedule.
• Fluency in verbal and written communication skills in both Japanese and English (due to the need to handle queries and incoming tickets in these languages).
• Proficiency in additional Asian language skills will be advantageous.
• Possess customer-focused mindset and able to troubleshoot technical issues via multiple channels such as email, chat, phone.
• Appreciation of games is advantageous.
• Meticulous team player with a results-driven personality.
• Equipped with appropriate urgency to suit operational demands.

Customer Support Executive/Storm Cloud Job

Posted by Pole To Win
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2 days ago 15. Voiceover Job in

Taipei - Taiwan

Language/Bilingual, Creative Arts/Media
RESPONSIBILITIES - • Independently record 1 - minute video (about 10 pieces) within 2 – 3 days at home. - • Speak and record in native...
Skills Needed: REQUIREMENTS
• Must be able to record in native Taiwanese Hokkien language (台語).
• Possess the necessary recording equipment and facilities to deliver the project independently.
• Proficiency in adapting to different time constraints.
• Please include CV, rate per video/per minute, and voice samples in Taiwanese Hokkien language (台語).

Voiceover Job

Posted by Pole To Win
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2 days ago 16. Customer support executive/japanese contact centre Job in

Singapore

Language/Bilingual, IT/Tech
Position: Customer support executive (japanese contact centre) - RESPONSIBILITIES - • Provide customer support and technical issue...
Skills Needed: REQUIREMENTS
• At least 1 year of customer service and technical support experience within a contact centre environment.
• Working knowledge in any cloud-based contact centre solution is mandatory.
• Able to work on weekends and public holidays based on shift roster schedule.
• Fluency in verbal and written communication skills in both Japanese and English (due to the need to handle queries and incoming tickets in these languages).
• Possess customer-focused mindset and able to troubleshoot technical issues via multiple channels such as email, chat, phone.
• Meticulous team player with a results-driven personality.
• Equipped with appropriate urgency to suit operational demands.

Customer support executive/japanese contact centre Job

Posted by Pole To Win
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2 days ago 17. Japanese Customer Support Team Lead Job in

Singapore

Language/Bilingual, IT/Tech
RESPONSIBILITIES - • Provide primary level of leadership to the team. - • Monitor staff performance and productivity levels in accordance...
Skills Needed: REQUIREMENTS
• At least 4 years of customer service and technical support experience within a contact centre environment.
• Working knowledge in any cloud-based contact centre solution is mandatory.
• Proven track record and experience in managing and leading a small-mid size team.
• Fluency in verbal and written communication skills in both Japanese and English (due to the need to handle queries and incoming tickets in these languages).
• Possess customer-focused mindset and able to troubleshoot technical issues via multiple channels such as email, chat, phone.
• Meticulous team player with a results-driven personality.
• Equipped with appropriate urgency to suit operational demands.

Japanese Customer Support Team Lead Job

Posted by Pole To Win
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