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|Company / Business Name:||3GC Group|
3GC Group is a consulting firm, value added reseller and managed services provider focused on Converged Network Technologies and Integrated Communications servicing enterprise organizations globally. We provide system design, implementation, integration, and management services for a complete end-to-end turnkey solution for your converged network.
3GC Group was started in January 2003 as a result of enterprise businesses that were ill-served by the technology service providers who were inexperienced with the new “Converged Networks” movement in technology; migrating all business communication applications onto a unified data network.
|Phone:||See the relevant job posting below for the correct number (if available).|
Job Listings for this Employer:
over one month ago
Support Technician Level 2
Los Angeles - California - USAIT/Tech
The Support Technician II is a role consisting of industry Standard Help Desk Technician with T2 networking and T2 systems infrastructure...
Skills Needed: Education / Experience / Skills:
The preferred education and experience is a Bachelor degree in IT field (Computer Science, Information Systems, etc.) with a minimum of three years of experience in a Help Desk, System Administration, or Desk-side Support role.
Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks. Viewed as a "go to" person for hardware and operating system issues.
Business Knowledge - Strong understanding of how supported technologies are used in the business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues.
Communication skills - Strong verbal & written communication skills. Communications are complete & understandable to target audience; Demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy.
Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues.
Administration - Handles a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities.
An advanced understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network.
Ability to listen actively and extract the important information from user complaints
Analyzing hardware and software malfunctions to diagnose the root cause of the issue
Developing and implementing IT maintenance policies and procedures