Poker Supervisor

Position: Poker Supervisor FT
Reports to:

Poker Manager

Supervises:

Poker Dealers

Job Summary:

The Poker Supervisor is responsible for assisting Poker Management with day-to-day supervision and conduct of poker in the casino.

Essential Functions:

* Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.

* Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.

* Perform duties as Poker Dealer when needed.

* Responsible for cash or cash equivalencies, including security and issuance of entrusted banks of promotional payouts and chip runner responsibilities.

* Responsible for dealer rotation and assurance of fair rotation and practices.

* Enforce proper game rules.

* Assist and verify table fills.

* Request Surveillance assistance when in doubt or in need of table play review.

* Responsible for informing all poker guests about promotions and assist guest with Players Club cards and redemption of points.

* Responsible for player logs and ensuring adherence to proper table opening and closing procedures.

* Responsible for addressing complaints or floor calls per Dealer request.

* Responsible for reporting discrepancies to Poker Management when necessary.

* Responsible for daily reporting to Poker Management and Assistant General Manager.

* Provide training, planning, assigning, and directing work.

* Responsible for appraising performance, rewards and disciplinary review.

* Demonstrate and promote KLECH core values and MAD skills.

* Manage and maintain security of confidential information entrusted to position.

* Attend and satisfactorily complete all required training as assigned.

* Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.

* The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.

* Perform other duties as assigned.

Minimum Requirements to

Qualifications:

* Must have High School Diploma or GED.

* Previous supervisory experience preferred.

* Poker dealing experience preferred.

* Must have knowledge of poker games such as Texas Hold'em.

* Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

* Ability to work independently with minimal supervision.

* Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.

* Ability to work under pressure in a fast paced, stressful environment.

* Ability to meet multiple deadlines and multi-task.

* Ability to have strong critical thinking, analytical and guest service skills.

* Must possess a positive attitude with strong organizational and leadership qualities.

* Ability to add, subtract, multiply and divide in all units of measure.

* Ability to define problems, collect data, establish facts and draw conclusions.

* Ability to understand complex instructions and material.

* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.

* Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.

* Ability to maintain confidentiality.

* Ability to follow and comply with established Casino guest service programs.

Physical Demands:

* While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.

* The team member must be able to concentrate for prolonged periods.

* Specific vision abilities required by this…